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Does the washer just agitate instead of filling? Or does it sit there and wait for the water to fill? Also, do you have a model number so I can better assist you? It should be located on a sticker below the lid down near the hinges.
The model # XXXXX XXXXX
It does nothing until the water level is reached. Then it completes the cycle...until it is time to fill for rinse cycle. Then I get a bucket...lol...and it completes the rinse.
Yes, it will agitate and spin like normal, everything but fill with water. If I turn the water level on high, it will do nothing until I fill the washer almost completely full of water. If I turn the water level to the lowest setting, it requires the normal 15? gallons of water before it begins. I do not have hot water access for my washer, but if I turn the washer knob to hot, I can hear the usual hum of the washer. I do not hear this sound while it is turned to cold.