Model is a Heatilator Max 60
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Let me see, I have that downloaded from Heatilator,
My insert does not have that attachment.
Mine has no vents above the glass, just a
smooth metal plate, no visible latches
I already have that info, I can't get the front off.
Okay, I can't get the front off (screen& glass) off my insert.
With out that I can't get any thing else off.
The screen and glass looks like it lifts up and then comes out at the bottom.
Mine will not lift up. I have tried really hard to move it and it won't budge.
I don't see any thing holding it and the factory manual gives no hint as to what to do.
Hera ia a photo.
Only the ones where the tabs slip in to replace the front piece.
Here is one of 4 tabs, I have tried taking all the screws out of the brackets for the tabs, I can kind of swing the bottom out about 4 or 5 inches.
Nope, it should lift up without taking the brackets off.
No, above the grill work there looks to be enough space to lift it up,
but it won't budge.
Okay, no answer?
I have had to order a service call on this fireplace insert.
Please refund It.