How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12034
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

am i diagnosing this dryer correctly? Kirkland Elect MO#

Resolved Question:

am i diagnosing this dryer correctly? Kirkland Elect MO# XXXXX ... it has no heat ... all fuses seem fine & i can trace 110v (To nuetral) from L2 red all the way up to the timer w/ the motor running
Submitted: 1 year ago.
Category: Appliance
Expert:  Bryan replied 1 year ago.
Hello,My name is XXXXX XXXXX be helping you today. Give me a few minutes to pull up your model. thanks .Be right back. can you test for 220 volts at the element itself ?
Customer: replied 1 year ago.

how do i do that?


 

Customer: replied 1 year ago.

get 220v from the element (red) to the black both b4 and after the element (when the motors running)

Customer: replied 1 year ago.

I DO get ... 220v from the element (red) to the black both b4 and after the element (when the motors running)

Expert:  Bryan replied 1 year ago.
okay remove the back panel and on the right side is the heater assembly there are two terminals at the bottom with thick red wires (2) put your meter on 500 VAC and test across those two wires while the dryer is running and see if you get 220 volts.
Customer: replied 1 year ago.

nope ... no voltage

Expert:  Bryan replied 1 year ago.
okay give me a minute
Expert:  Bryan replied 1 year ago.
okay on the side of the heater you will see these. Thermal Cut Out Fuse Kit 279816          Main Product View unplug the dryer and test the one up at the top for continuity, heres a link where theres a video on how to test them. http://www.repairclinic.com/PartDetail/Thermal-Cut-Out-Fuse-Kit/279816/2651?modelNumber=SEDX600MQ0?RCAID=1000065 click that blue link. if theres no continuity you can order the set at that link. let me know.
Customer: replied 1 year ago.

yes the high limit therm and fuse are good .... i replaced the timer w/ a good used one .... whala! I now have 220 across the heater terminals!


 


thanks .... i do however still have 33volts from the dryer shell to neutral .... thats not normal is it?


 

Expert:  Bryan replied 1 year ago.
your getting 33 volts from your white neutral to the body of the dryer ? do you have a 4 wire or 3 wire plug to the wall ?
Customer: replied 1 year ago.

4


 

Expert:  Bryan replied 1 year ago.

okay now you have one red on one outside one white in the middle one and black on the other side then the green ground to the body correct ?

Customer: replied 1 year ago.

yes ... but 28v from the ground screw to the middle white nuetral

Expert:  Bryan replied 1 year ago.
okay that's weird.is the ground strap still connected to the body of the dryer from the middle post ?
Customer: replied 1 year ago.

Thre is a green from the terminal block to that runs into the white (Factory spliced in ) + i also see a green coming from the control panel grounded to the shell

Expert:  Bryan replied 1 year ago.

theres a green wire from the center post to ground ? if so that has to come off, the green wire from the cord should be directly to the body and the white from the cord should be the only thing on the center post. is the green from your cord right on the body ?

Customer: replied 1 year ago.

yes


 

Expert:  Bryan replied 1 year ago.
okay mmm, not sure why your getting voltage , its wired right, its running correctly right now? your not getting shocked right ? it has to be a back feed from somewhere.
Customer: replied 1 year ago.

i moved the Dryers green that runs into the white (Factory spliced in ) from the terminal block to the ground screw that's shared w/ the pigtail ...


No more voltage .... thanks

Expert:  Bryan replied 1 year ago.
Okay that's great , I'm not sure why it was that way but glad you got it. thanks and please remember to rate me 3 or above so I get credit for assisting you. thanks and have a great night ! Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12034
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 2 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 

Related Appliance Questions

Chat Now With An Appliance Technician
Bryan
Bryan
Appliance Technician
12034 Satisfied Customers
15 yrs. experience as a certified appliance technician.