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not really sure , she had just opened the refrig door.....I am not even sure it is related - sounded like a bottle fell over inside or something but we didn't see anything.
is there diagrams that show me how to get to that? how to get into the control panel.
if I can get in there is that a part i can find and easily replace in there?
I will look but didn't see much on it. I'll have find more info. be back as soon as I can
OK. Had to have a serice tech out ($350) but found the problem. Was not in the digital panel. There is a mechanism (pulley or something) that pulls the door shut. This mechanism had broke - thus the original popping noise I had described.
The effect is that you can close the door (but it will not self close any more) and seal is fine (so still cold) but the Door Alarm registers as there is significant risk of the door being left "cracked" open since user is used to it shutting itself that last couple inches.
The tech said he almost never sees this - very rare - but may be helpful info in the future.
Thanks for your help.