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Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16453
Experience:  Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
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Need help on a Kenmore dryer. Was working perfectly and is

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Need help on a Kenmore dryer. Was working perfectly and is now dead. There is power into the back of the unit but I have no draw on the lines coming into the thermal fuse or the door latch switch. Something is dead before this point and I am lost.

Hello from our service,

My name is Chas, I am so happy to help you today.
Before we get started, I would like to help us get on the same page so that our interaction will go smoothly.
I might give you an answer immediately, or ask you a question. Either way, we are likely to be in a question and answer format, so you will need to click reply to expert if:
a. You want to add detail.
b. Your question was not fully answered.
c. You want to ask further questions.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction.



Can I have the complete model number of the unit please?






Customer: replied 3 years ago.


I have the back of the dryer off and that number is XXXXX the top rear. It is a Kenmore but I see not mention of model name. I assume that the number provided can be referenced?

The model number should be in the door opening area, it should begin with 110 or 417 the model number, see if it there...
Customer: replied 3 years ago.


Have you checked the door switch on the unit to see if it broke off?

Customer: replied 3 years ago.

I removed the door switch yesterday. It was clicking when I pressed on it. I have a tested like this:


I tried to test the wires coming in and it seemed like there was no power getting to them. Of course I could be doing something incorrectly, so I am open to suggestions.

How did you test the thermal fuse?

Customer: replied 3 years ago.

I removed the thermal fuse and slipped each of the two wires off of it. I was unable to get a reading from those wires. I assume that would mean that there was no power making it to the thermal fuse?

Where the wires blue that you tested across?

Customer: replied 3 years ago.

Yes they were both blue

try this please, tape the 2 blue wires together and try to start the unit.
Customer: replied 3 years ago.

No luck

You have 240 volts across the terminals where the wires hook up to the dryer?

Customer: replied 3 years ago.

I am not sure. I have power at that point. My tool simply has two metal points and lights up when power is sensed. there is power at the terminal in the rear though

It would be worth your benefit if you purchase yourself a cheap meter from Kmart or Walmart, they cost less than $10.
Customer: replied 3 years ago.

Ok. I will be unable to until tomorrow. Should we suspend this conversation until then?


Yes, I will be here then. I think we need to know what voltages we have where and we can only really do that with a meter...

All I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. If you are done and rate a 1 or 2 s please consider replying and telling me what more I can do or what more you would have liked that was within my power so that I possibly give you that information or help me improve my customer satisfaction rating. . .

Bonuses are welcome if I have helped you a lot, however they are not mandatory

Customer: replied 3 years ago.

I should have the meter in about an hour. How do I go about picking up our conversation?

Just come back here and I should still be here
Chas and other Appliance Specialists are ready to help you
Customer: replied 3 years ago.

Got the tester


Customer: replied 3 years ago.
Relist: Other.
Customer: replied 3 years ago.
Relist: Other.
I am back, are you there, I had to go to lunch
Customer: replied 3 years ago.

I am here. I have the tester

Okay, I want the voltages from the 2 outside terminals of the block where the cord goes into the dryer?
Customer: replied 3 years ago.

Not sure which setting to put this meter on


Depending on the meter, it is best to put it on the highest setting for A/C electric
Customer: replied 3 years ago.

This is the one I have

From what I can see, it should be 1 notch to the right from the 12 o'clock position
Customer: replied 3 years ago.

I just blew up the meter. HA! I was getting a reading of one

Then it could not be this meter., AC voltage is where I said..
Customer: replied 3 years ago.

WHat should it read? I will try different settings

What does it say one click to the right from 12 o'clock?
Customer: replied 3 years ago.

750 V~

what do you get on that setting?
Customer: replied 3 years ago.

001 raised up to 002 and back to 001.


I placed the points from the meter on the two outside screws in the back where the cord comes into the dryer

okay what is the next click over from that say?
Customer: replied 3 years ago.

00.7 and jumps to 00.8

What setting is the knob set on the meter?
Customer: replied 3 years ago.

200 V ~

do me a favor, on that setting, go to a regular outlet and see what it reads?
Customer: replied 3 years ago.


Have you checked your circuit breaker to the dryer?
Customer: replied 3 years ago.

I did and the fuses all looked ok. COuld it be a fuse? My other meter lights up when I touch the two points. If the fuse was blown wouldnt there be zero electricity?

keeping the same settings that you have on the meter now, go back to the dryer and measure from the outside terminals to the inside termainal, the middle terminal should be white.
Customer: replied 3 years ago.

Ok. middle and right side 122.1

middle to left side 000.4

You have a blown fuse in the house, you lost one leg of power...
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