How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11902
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

A glass lid broke in my Whirlpool Quiet Partner 1, model DU1055XTSS2.

Resolved Question:

A glass lid broke in my Whirlpool Quiet Partner 1, model DU1055XTSS2. I vacuumed glass from bottom of tub but can see glass inside the guard under the arm. The glass was thick safety-type glass so it just crumbled into many small square-like pieces. Is the guard/arm assembly easily removed so that I can vacuum the remaining glass that is visible there? What happens if glass remains when I turn the unit on to wash? Thanks.
Submitted: 9 months ago.
Category: Appliance
Expert:  Bryan replied 9 months ago.
Hello,My name is XXXXX XXXXX be helping you today. Give me a few minutes to pull up your model. thanks .Be right back.
Expert:  Bryan replied 9 months ago.
If you click this link theres a video to show you how to get to the chopper assembly which is where you need to clean. http://www.repairclinic.com/PartDetail/Food-Chopper-Assembly/8268383/830886?modelNumber=DU1055XTSS2
Customer: replied 9 months ago.

I removed the lower wash arm and see four screws unlike any I've seen. They are not slotted nor are they Phillips head screws. It appears that a special screwdriver is used in the video, although it is not mentioned.

Expert:  Bryan replied 9 months ago.
Yes these are called torx screws. Lowes sells a cheap set for around $8.00 that will work fine. Sorry I should have mentioned that.
Customer: replied 9 months ago.

It will take me an hour to get there...do I need to check for a particular size?

Expert:  Bryan replied 9 months ago.

its a set, it looks like one of those allen screw sets. Southwire 8-Piece Folding Flat End Hex Key Set

Customer: replied 9 months ago.

Lowe's apparently did not have the same set...they found a small 7 piece set of hex keys from Project Source they thought would work. They do not. I've managed to get two of the screws out with a straight head and am working on another. Just hope I don't wind up having to call Lowe's to come fix the dishwasher after all this.

Expert:  Bryan replied 9 months ago.
well that set was an example. there are other things you can get , trust me you wont need service if you get the right torx, if you don't get it apart tonight bring one of the screws you took out to lowes or any hardware store and tell them you need a torx driver to fit it, they have separate ones like a screw driver. Obviously who ever helped you at lowes didn't know what they were doing. I think its a number 10 torx but not certain. bring a screw with you.
Customer: replied 9 months ago.

Thanks, XXXXX XXXXX the last one out and was able to remove the filter assembly out and remove all but one tiny sliver of glass that fell through. I'm going to see if I can put the screws back with the same screwdriver that I used to take them out. I appreciate your help. Sorry it took me so long to get back to you.

Expert:  Bryan replied 9 months ago.
that's great to hear, sorry it was such a pain, Good job ! please remember to rate me 3 or above so I get credit for assisting you, thanks and best wishes, Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11902
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 5 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.