How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tyler Z. Your Own Question

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 56690
Experience:  7+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

In November 2012, I had some help from an Appliance technician

Resolved Question:

In November 2012, I had some help from an Appliance technician to diagnose a problem with my Kitchen Aid Refrigerator (Side by Side) model #KSRU22FKWH03 which was not cooling properly. The evaporator fan motor was spinning freely and running fine, so I was advised to
replace a defrost control board (part number W10366604) which I did.

There was also one symptom that never improved; a hot spot between the two compartments, about 4.5 to 5 feet up from the bottom of the unit never got cooler. This spot between the two compartments where the doors meet is over 100 degrees and will make anyone exclaim “Wow, that’s weird, and it’s very hot.”

Now the refrigerator is not cooling much at all and food is spoiling quickly.

What is the next thing to do, please?

The serial number is: SM3749793.
Submitted: 9 months ago.
Category: Appliance
Expert:  Tyler Z. replied 9 months ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

Can you pull the refrigerator out and remove the lower back access panel behind the unit? Is the fan next to the compressor running?

Customer: replied 9 months ago.

Yes it is running and not iced up.


 

Expert:  Tyler Z. replied 9 months ago.
That's the wrong fan. I'm talking about the one back by the compressor---no ice or anything forms in this area ever.
Customer: replied 9 months ago.

Hi Tyler, I won't be able to pull the refrigerator out until I get someone to help me do this. It could take a few hours for me to get friend to come over to help me move it.


 

Expert:  Tyler Z. replied 9 months ago.
OK, just let me know when you can.
Customer: replied 9 months ago.

Tyler, what will be the resolution if that fan is or is not turning, please?


 

Expert:  Tyler Z. replied 9 months ago.
You would need to test power to the fan and see if you're getting 120 volts. If not, then you have a bad control board not sending power to the fan motor. If you do have 120 volts, you'd need a condenser fan motor. Of course if you find any debris blocking the fan it would need to be removed.

That divider called the "mullion strip" gets hot because the compressor is over working. So either that fan isn't running, the coils below the refrigerator are packed with lint and dust and need to be cleaned, or your compressor is just getting inefficient and beginning to fail.

Customer: replied 9 months ago.

Hi Tyler, the coils are clean. I'll bet that the compressor is becoming inefficient. Is replacement of the compressor a "do it yourself" job?


 


Could you please tell me the dimensions of the unit? I looked on line in the download manuals, but dimensions are not available on the KitchenAid website.

Expert:  Tyler Z. replied 9 months ago.
Unfortunately you can't replace the compressor yourself. It requires a licensed technician to work on the freon system and there are lots of expensive specialty tools needed. To have the compressor replaced, it would be about $550 so it's not cheap at all.

As far as the dimensions go, unfortunately this is one of the few units that Whirlpool (who owns kitchen aid) does not list in their dimensions catalog. You would need to just take a tape measure and measure the hight from the floor to the top of the door hinge, Left to right, and the back to the front of the door to get the dimensions.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 56690
Experience: 7+ years being an appliance technician with factory training.
Tyler Z. and 4 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.