Appliance Repair Questions? Ask a Technician for Answers ASAP
Hello, my name is XXXXX XXXXX I will help you with your oven problem. I will check the wiring diagram to see if there is anything other than power supply that could cause this.
Hello, you have lost the L2 side of your power supply from the house. At the terminal block where the power supply wiring comes into the oven it is the red wire. If you have circuit breakers, turn the oven breaker off and on a few time to see if power resets. If you have fuses one may be blown. Let me know what you find.
Oven breaker for the home correct at our breaker box? Correct?
Yes, in the house. There is nothing inside the oven that can cause you to lose both the oven and the cooktop.
Understood. Stand bye and I will cycle. Modern home (1997) with a modern breaker....
Hi - No luck. Cycled breaker, on-off (3) times.....Power to range was on but only to the indicator lights & clock. When I turned on the cooktop and range, the Oven light (on) came on, but neither the cooktop nor range started to heat up. Also, the internal oven light does go on & off.
All the lights operate on 120 vac from the L1 side and neutral. Without the L2 side none of the heating elements will work. Do you have a volt meter or test light?
Unfortunately no, I don't have a volt meter or test light.....
Can you check where the power cord goes into the oven to see if there is a wire burned off?
Yes, stand bye....
Bingo.....L2 burnt off luckily on the cord side.....Any guesses why this happened? Also, can I purchase a replacement cord at the local Home Depot or Lowes?
This is cause when the installer didn't properly tighten the connection. Yes you can get this at almost any good hardware or electrical store. You just saved a lot of labor $! Congrats!
Interesting and I think you hit the nail on the head. I noticed when I disconnected the cover plate and the cord connection, instead of two screws holding the cord in place there was only one....Makes sense.....
Glad you found it.
Thanks for all of your assistance. You have helped considerably....Have a great rest of the weekend....Gary
Thanks, XXXXX XXXXX Dave