How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tyler Z. Your Own Question

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 57557
Experience:  7+ years being an appliance technician with factory training.
13574879
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

We just got a Whirlpool Duet washer. Its all hooked up, but

Customer Question

We just got a Whirlpool Duet washer. It's all hooked up, but when we try to push the power button it just beeps 3 times. Nothing lights up. The only thing that works is the lock control button. What do we need to do?
Submitted: 11 months ago.
Category: Appliance
Expert:  Tyler Z. replied 11 months ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

This can be caused by two different things. You could have a bad interface control board or your motor control board could be confusing your washer. I know this is under warranty since this brand new so you may want to call warranty, however, there is something you can check if you want to try and fix it without parts.

You would need to pull the washer out and unplug it then remove the three screws coming in from the back of the front panel and the top panel will pull straight back, up, and off. There is a connection plug into the main control board in the front right corner labeled MI3. Disconnect this wire harness, plug the washer back in, and see if the control panel will function properly now. If not then you have a bad control panel. If it does work you would want to check the wire connections and plug in the MI3 connection. Hopefully it's only a loose connection somewhere between the motor control board and the main control board, if not then you have a faulty motor control board.
Customer: replied 11 months ago.

Unplugged, unhooked, plugged in and still three beeps when you push the power button. So, that means it's a busted main control board?

Expert:  Tyler Z. replied 11 months ago.
Aye, that does mean that you have a bad main control board.

Customer: replied 11 months ago.

That's a "call a repair service" to fix it or buy a new part and DIY?

Expert:  Tyler Z. replied 11 months ago.
Well if it's less than a year old, just call warranty to replace the part---but unless you're really handy, you would likely need to call repair anyways because the part is actually quite difficult to replace.

Customer: replied 11 months ago.

I'm pretty sure it's over a year old. It is a "hand-me-down" from a family member. It worked for them. Thank you for your help. Although the answer isn't what I wanted to hear, it is still very helpful. Have a better day than I'm fixing to have. My old washer is on the back porch. In the rain. Yuck.

Expert:  Tyler Z. replied 11 months ago.
Aye, I am sorry about the bad luck you're having. Just as a reference, the part you'd need to replace is W10319815 and it's about $250.

Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 57557
Experience: 7+ years being an appliance technician with factory training.
Tyler Z. and 5 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.