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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 11340
Experience:  Highly accurate diagnostician with over 30 years experience!
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I have a GE Profile side-by-side Model # XXXXX that has

Customer Question

I have a GE Profile side-by-side Model # XXXXX that has a persistent leak. Weekly water pools on the refrigerator side under bottom drawer. Today, we handle by cleaning weekly, but would like to know the source, and get advice on how to fix.
Submitted: 10 months ago.
Category: Appliance
Expert:  Kelly replied 10 months ago.
Thanks for counting on us to help with your appliance problem. My name is XXXXX XXXXX I look forward to helping you! The water is coming from the defrost drain (number 815) under the evaporator (arrowed with text box). That drain is plugged and not allowing water to drain into the condensate pan below the refrigerator cabinet. You can totally disassemble the refrigerator to access and thaw the drain (not recommended) or turn the unit off for about 12 hours with the doors open to thaw naturally (recommended). Once it has thawed, you will have no more water leakage.


Customer: replied 10 months ago.

I appreciate the answer! Sounds like we will have a bit of work ahead of us, but good to know how to solve. In the meantime, can I assume that while this is bothersome, this won't impact other areas of operation negatively? I will definitely dethaw, but need flexibility on timing.

Expert:  Kelly replied 10 months ago.
That is absolutely correct. It will operate fine like that until the timing is a bit better. If you run into trouble once you get started, just reply back. There is no time limit or extra charge for follow up assistance!
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 11340
Experience: Highly accurate diagnostician with over 30 years experience!
Kelly and 6 other Appliance Specialists are ready to help you
Customer: replied 10 months ago.

I have a related question - the temperature in the fridge is now too high. Yesterday, the setting read 46 degrees. This morning up to 47 degrees. Related issue? Or a new problem?

Expert:  Kelly replied 10 months ago.
The ice may be inhibiting air flow if it has built up enough near the evaporator. YOu may need to defrost it sooner if the temps are rising.
Customer: replied 10 months ago.

So, given the other issue, you're pretty sure that the rise in temp is caused by that - and not by another cause? Are there many other potential issues that cause the thermostat to be off only on fridge side - and not the freezer side? If the ice is the most likely cause, I guess I have my work cut out for me in the next several days.

Expert:  Kelly replied 10 months ago.
I do believe the ice is contributing to the temperature issue, yes. An overnight thaw should restore operation. Let me know what happens.

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