How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11892
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

After replacing a broken water activator on a Kenmore XXXXXXXXXXX

Resolved Question:

After replacing a broken water activator on a Kenmore XXXXXXXXXXX when I reconnect the front panel, the icemaker immediately starts to turn and although I can hear the water activator clicking the solenoid, there is no flow of water. There is no response from any of the control buttons except the "light" which flickers briefly when pressed.
Submitted: 9 months ago.
Category: Appliance
Expert:  Bryan replied 9 months ago.

Hello,My name is XXXXX XXXXX be helping you today. Can you resend the model number with a space in between each number ? it didn't come through.

Customer: replied 9 months ago.

Ready when you are.

Expert:  Bryan replied 9 months ago.
okay I'm ready but your model number didn't come through, can you resend it with a space between each number ?
Customer: replied 9 months ago.

2 5 3 5 1 2 3 2 1 0 2

Expert:  Bryan replied 9 months ago.
okay perfect, now on the back of the refrigerator there is the tube that runs to the ice maker connected to the valve , remove that from the valve and blow through it. is it clear ? can you blow through it ?
Customer: replied 9 months ago.

Give me a couple of minutes

Expert:  Bryan replied 9 months ago.
no problem take your time.
Customer: replied 9 months ago.

At the top of the fridge there is in inlet for the water hose to the water dispenser. I have disconnected it and I am unable to blow down the tube.

Expert:  Bryan replied 9 months ago.
okay lets see if I understood correctly. did you replace the valve ? Water Inlet ValveNNN-NN-NNNN      Main Product View and now its not making ice ? or did you replace something else?
Customer: replied 9 months ago.

The only thing I replaced was the water activator lever. Nothing else.

Expert:  Bryan replied 9 months ago.
oh okay I miss understood. so you replaced the paddle ? number 24 ?
Customer: replied 9 months ago.

Expert:  Bryan replied 9 months ago.
okay that's good. its sounds like one of the switches is stuck in on this. the switches are number 38A on the diagram. was anything else broken in that ? is the paddle out like it used to be before it broke ? (in the correct position) ?
Customer: replied 9 months ago.

Both switches are free and click and return when depressed. Nothing else broken and the replacement paddle is in the same place as the old one.

Expert:  Bryan replied 9 months ago.
I'm sorry I have to opt out, I just had an emergency come up. someone else will pick this right up.
Customer: replied 9 months ago.

OK

Customer: replied 9 months ago.

Is there any reason why the light stays on and the crush ice light is lit?

Expert:  Bryan replied 9 months ago.
hello I just got back and noticed no one helped you I'm sorry. let me know when your back on and I'll see what I can do.
Customer: replied 9 months ago.

I'm here

Customer: replied 9 months ago.

Ill be out for about 25 minutes. Be back by 4.30pm pst.

Expert:  Bryan replied 9 months ago.
okay
Customer: replied 9 months ago.

Ok. Let's fix the fridge,

Expert:  Bryan replied 9 months ago.
I wish it was that easy. actually the dispenser control is most likely the issue. can you get any of the button to respond ?
Customer: replied 9 months ago.

Lock button works


 

Expert:  Bryan replied 9 months ago.
okay, unfortunately if its none of the other buttons are responding the dispenser board has failed. when this happened was the paddle stuck is ? or did it just break ?
Customer: replied 9 months ago.

That would be part 38 or 38C? Right now part 38C is unplugged but the fridge is powered up. If I connect part 38C, the icemaker auger starts and the light comes on. If I press "lock" the indicator light flickers. If I press "light", the light flickers but stays on. If I unplug the fridge and wait say 30 seconds, when I plug it in again, the Lock feature still flashes but the icemaker auger has stopped. If I deactivate the "lock", the auger immediately starts up.

Expert:  Bryan replied 9 months ago.
well basically yes. its this board. Main Control BoardNNN-NN-NNNN      Main Product View number 38C on the diagram. its an $85.00 part so i recommend getting it here. http://www.repairclinic.com/PartDetail/Main-Control-Board/241700102/1196717?modelNumber=253.51232102?RCAID=1000065 just in case because you cant test them to see if its bad. that link however will let you return it even if you installed it so at least your safe but I'm pretty confident thats it.
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11892
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 4 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.