How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11910
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I went to start the self cleaning cycle on our GE profile JGSP44

Customer Question

I went to start the self cleaning cycle on our GE profile JGSP44 slide in range. The "locked Door" kept flashing and it would not begin the cleaning cycle. I pushed the cancel button, disconnected the power, and tried starting the clean cycle with the door open and the plunger button pushed in and none of those attempts worked. It continues to flash "locked door". The door plunger is working.
Submitted: 10 months ago.
Category: Appliance
Expert:  Bryan replied 10 months ago.
Hello,My name is XXXXX XXXXX be helping you today. Give me a few minutes to pull up your model. thanks .Be right back.
Expert:  Bryan replied 10 months ago.
Its not unusual for these door lock switches to fail and that's what happen on yours. the lock may be functioning but one of the switches has failed. (so the control isn't reading it) you will need to replace the door lock assembly Door Lock Motor and Switch Assembly WB49T10020 Main Product View heres a link to order it,. http://www.repairclinic.com/PartDetail/Door-Lock-Motor-and-Switch-Assembly/WB49T10020/1608173?modelNumber=JGSP44AEV1AA?RCAID=1000065
Customer: replied 10 months ago.


I removed the part and applied voltage and it worked. Could it be intermitent or somthing else?

Expert:  Bryan replied 10 months ago.
yes when you apply voltage it will work (at least it will turn) but the two switches on the cam one of them is not working. So its not actually the motor part that's bad but the switch part as I mentioned before. the motor can turn all day but if one of the switches is bad the oven wont work.
Customer: replied 10 months ago.

I put the part back in and the lock unlock is working now and so is the oven. Either the part has an intermitent issue or there is another problem that will fail again soon. I would say my issue is not fixed and spending $120 for a part that I am not sure is broken is the best approach.


Suggestions?

Expert:  Bryan replied 10 months ago.
I agree, It may be that one of the switches is sticking intermittently and not all the time so maybe if you don't use the self clean it will work fine, I don't blame you for not wanting to spend $120.00. I was just telling you what the problem was. Who knows maybe it will never happen again I cant be sure. But anyway good job and best wishes, please remember to rate me 3 or above before signing off. Thanks, Bryan
Customer: replied 10 months ago.

thanks for the help. Is there a way I can leave this ticket open in case the problem comes back? \

Expert:  Bryan replied 10 months ago.

yes ,Even after you rate me I wont close this and it will be open for as long as you need it. You could come back 6 months from now and it will be open. Have a great weekend, Thanks, Bryan

Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11910
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 6 other Appliance Specialists are ready to help you
Customer: replied 10 months ago.

Thanks that is awesome. Look for an excellant!

Expert:  Bryan replied 10 months ago.
your welcome , have a great weekend ! thanks , Bryan
Expert:  Bryan replied 10 months ago.
Hi,


I'm just following up with you to see how everything is going. Did my answer help?


Let me know,
thanks, Bryan

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.