How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Francis Your Own Question

Francis
Francis, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2077
Experience:  been working with refs, fridge, washers. dryers. dishwashers, microwaves for the past 12 yrs .
11923974
Type Your Appliance Question Here...
Francis is online now
A new question is answered every 9 seconds

We have a Samsung refrigerator model Rf267ABRS that we purchased

Resolved Question:

We have a Samsung refrigerator model Rf267ABRS that we purchased in 2009. About a month ago, the refrigerator started warming up although the bottom freezer was fine. We noticed ice on the inside back wall of the refrigerator and also noticed that we didn't hear the fan running anymore. We unplugged the refrigerator and let it thaw out for over 24 hours. Plugged it back in and it appeared to be ok....for 2 1/2 weeks. First we heard the fan being noisy, then it stopped and eventually the refrigerator started warming up again. We removed the panel off the back wall inside the refrigerator. There was a lot of ice in back of the panel and the fan was coated in ice. Again the freezer is fine. My husband is an electrician and started testing different parts-the fan wiring harness, the thermistor and the heating line that runs around the coils. Everything appears to have continuity although he isn't sure if there is 100% flow, not knowing what the specs are for each of these things. Our refrigerator is now super cold, although we have increased the temp to 46 degrees. Everything freezes in there now. We thought the super coldness is because we have removed the back panel with the insulation. What was the initial problem that caused the fan to ice up and stop working and what is now causing it to be as cold as the freezer? We do not have any error codes on the outside panel. It does say the refrigerator is at 46 degrees, but it is much much colder than that now. Can you help?
Submitted: 12 months ago.
Category: Appliance
Expert:  Francis replied 12 months ago.

Francis :

Hello, You can have your thermistor replaced. You may have two of them, one inside the wall of the fridge that monitors the temperature of the fridge and one attached to the cooling coil. This thermistor attached to the cooling coil is most likely the culprit. it does not send the signal for the computer ( mother board ) to initiate defrost that is why the ice builds up on the cooling coil and migrates to where the blade is and prevents the blade from turning later on.

Francis :

Observe it for a few days after replacing the thermistor. Let me know what happens.

Customer:

We thought so, too, and have already ordered a new thermistor. We did not realize that there are 2 of them, so that is interesting to know.We will let you know if it solves the problem.

Francis :

Ok. I hope it would solve your problem by then. Thank you for using this service.

Francis, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2077
Experience: been working with refs, fridge, washers. dryers. dishwashers, microwaves for the past 12 yrs .
Francis and 3 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.