Hello my name isXXXXX will assist you.
It sounds like your auger motor is not turning any longer.
This is the piece in the back of the freezer when you pull the ice bin
This is a direct link to the part i say you need.
One quick way to check is remove the ice bin, and then push the door switch, and have a partner try to get ice from the dispenser. YOu will be able to see if the auger motor turns or not
Please let me know what you find
does the part have two prongs sticking straight out towards front? Nothing is moving/turning in back. It is all frosted over
Yes that is the part, actually what you see unscrews from the auger motor but yes it should turn.
Order the auger motor and you will fix your problem