How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12004
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

why does my kenmore dryer stop running when i release start

Customer Question

why does my kenmore dryer stop running when i release start button
Submitted: 12 months ago.
Category: Appliance
Expert:  Bryan replied 12 months ago.
Hello,My name is XXXXX XXXXX be helping you today. Do you have the model number ? look inside the door for a tag. thanks Bryan
Customer: replied 12 months ago.


110 72994100

Expert:  Bryan replied 12 months ago.
Okay perfect, Now do you have a volt meter ?
Customer: replied 12 months ago.


no

Expert:  Bryan replied 12 months ago.
okay this actually starts and turns until you let go of the start switch correct ?
Customer: replied 12 months ago.


yes

Customer: replied 12 months ago.


I did not receive an answer

Expert:  Bryan replied 12 months ago.
okay unfortunately that's a bad thing. the motor has a centrifugal switch on it and when the motor starts it starts with the start windings, once its spinning the centrifugal switch kicks in and the motor runs off the run windings. unfortunately the centrifugal switch is bad on the motor but that is not sold separately it only comes with the motor. Drive Motor 279787 Alternate Product View you would need to replace your motor to fix the issue. heres a link to order it if you wish, MOTOR This is around $158.00 so its up to you if you want to replace it. sorry for the bad news. thanks, Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12004
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 4 other Appliance Specialists are ready to help you
Customer: replied 12 months ago.


Are You sure this will fix problem

Expert:  Bryan replied 12 months ago.
yes I am, the start relay isn't the issue because it starts, the same thing with both the timer and door switch, if this turns but just wont stay running when you let go of the start switch it means the centrifugal switch is bad. I wish they sold that separately but they don't, sorry.
Customer: replied 12 months ago.


motor is good what else could be wrong

Expert:  Bryan replied 12 months ago.
you had the motor tested and its good? I wish you had a volt meter so you could do some testing. do you know someone with one ?
Customer: replied 12 months ago.


no tried new circut board cost 179$ did not solve problem put old one back on

Expert:  Bryan replied 12 months ago.
Okay I'll try and get the tech sheets up, I'll be back in a bit, thanks.
Customer: replied 12 months ago.


my wife was drying bed spread dryer finished spread wasnt dry moisture light on dryer wouldnt start to hot left door open to cool down dryer started and finished drying went to dry next load dryer would not run when you took finger off stop button but now we dont get moisture light or any of the other tow

Expert:  Bryan replied 12 months ago.
so this seems like a different problem or symptom ? or is it doing the exact same thing ? you push start and it starts then when you let go of the start button it stops or will it not start at all ?
Customer: replied 12 months ago.


it starts but quits when you lrt go of start button

Expert:  Bryan replied 12 months ago.
okay , it has to be either the motor relay.

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here
or the timer itself.

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here
if you can get a volt meter that would help. can you ? Do you have an appliance parts store near you ?
Customer: replied 12 months ago.


my friend has one but doesnt get off work till 5pm he is elect. what about miisture sensor could be bad

Expert:  Bryan replied 12 months ago.
the moisture sensor wouldn't keep this from running. have you tried this in timed dry ? if so doe it do the same thing ?
Customer: replied 12 months ago.


does same thing in time dry

Expert:  Bryan replied 12 months ago.
okay so it wouldn't be the moisture sensor , that's for the automatic cycle, its one of the two things I mentioned. I would start with the motor relay.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.