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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 76945
Experience:  9+ years being an appliance technician with factory training.
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Have a Whirlpool Refrigerator Mod.ED5FHEXVT01 all of a sudden

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Have a Whirlpool Refrigerator Mod.ED5FHEXVT01 all of a sudden the ice dispenser and underside of dispenser bin is covered in thick frost even when we don't use the ice maker but use the water dispenser?
Hello, and thank you for using this service. I'll be helping you with your problem today.

So this is actually quite a common issue and it means that your dispenser chute is not closing and seeing up properly. This is a very common problem for your particular refrigerator. There has been a kit re-designed to fix this issue and it comes with instructions which will walk you through how to install it. Basically the flap door hinges have broken because they are plastic so a new hinge has been designed out of metal. Below is a link to the kit you need to order and install.


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Customer: replied 3 years ago.

Just to make sure. Is that the flap that is connected to the chute on the door where the ice comes out?

That is correct, yes. That is the flap in question that isn't sealing up.

Customer: replied 3 years ago.

Thank you very much. I can't believe they want $75 for that small piece. Is it easy to install.

I wouldn't call it easy to install but it does come with instructions. Below is a video that shows you how to remove the front panel since that part is not covered in the instructions.

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