How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Kelly Your Own Question

Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 11438
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

Kenmore(NNN) NNN-NNNN- wont spin or drain and hums when you

Customer Question

Kenmore(NNN) NNN-NNNN- won't spin or drain and hums when you close lid
Submitted: 11 months ago.
Category: Appliance
Expert:  Kelly replied 11 months ago.
Thanks for counting on us to help with your appliance problem. My name is XXXXX XXXXX I look forward to helping you! Can you remove one of the pump hoses and have a look inside to see if there is something caught in it, preventing the impeller from turning? Since the pump is mounted directly to the motor, if the pump can't turn, the motor will not be able to run either. I suspect something has gotten into the pump. Let me know what you find, please.
Customer: replied 11 months ago.

There was not anyhing I can see but shouldnt it turn freely? It seams fairly hard to turn manually. I checked drain hoses and up inside of pump and did not see anything. I will check again with a flashlight

Expert:  Kelly replied 11 months ago.
Yes, the pump should turn freely, it has to. If it will not turn, the motor will not turn. If you leave the pump off the motor, will the motor turn then?
Customer: replied 11 months ago.

I'll put it back on, I had it off checking the coupler.

Expert:  Kelly replied 11 months ago.
Okay, see if the motor will turn with the pump off. That will tell us if the pump is indeed the cause of the motor not working.
Customer: replied 11 months ago.

I couldnt get the cabinet back on all the way but enough to get the wiring back to jump the lid switch and the tub did begin to spin with the pump off. I didnt let it get up to speed but at least now i know it is not the motor. What are your thoughts?

Expert:  Kelly replied 11 months ago.
Okay, so that means you will need to replace the pump, available below. Very well done!


The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

 

 

Drain Pump <----- CLICK HERE FOR THE CORRECT PART FOR YOUR MODEL

 

 

 

 

Please remember to leave positive feedback before you leave. If you have any other questions, please let me know! You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!

Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 11438
Experience: Highly accurate diagnostician with over 30 years experience!
Kelly and 3 other Appliance Specialists are ready to help you
Customer: replied 11 months ago.

Kelly, I replaced the pump today and the motor will spin very slowly for about a half a turn with the motor humming then it stops.....what could this be?

Expert:  Kelly replied 11 months ago.
Does it spin at full speed as it did when the pump was not installed?
Customer: replied 11 months ago.

Well it never did get up to full speed because I didn't want to take the time since you were online, I only let it start turning and then shut it off. Now it turns real slow maybe a turn or two and then quits, all the while it seams as though the motor is humming louder than usual. I'm totally perplexed.

Expert:  Kelly replied 11 months ago.
If you have a cycle switch on it, to adjust the cycle speeds, turn that back and forth several times and see if it makes any difference.
Customer: replied 11 months ago.

I tried switching back and forth between loads, speed and water temps. Some times it moves a little and others it doesn't. regardless of that the motor hums louder than usual. About the most is has moved is maybe 2 complete turns

Customer: replied 11 months ago.


It did move the furthest on fast speed

Expert:  Kelly replied 11 months ago.
Hmmm, do you have a meter to measure the current draw with, an ammeter?
Customer: replied 11 months ago.


I tried it again without the pump, same result-would start to spin and then quit leaving the motor humming. I took the motor back off and reinspected the coupler and made certain they were installed correctly- same result. I then took out the tub to inspect the drive block and it looked fine too. then I put it back together and gave it another test run - this time it made a clunky sound and then started spinning? WTF. I have shut it off 3-4 times and now it seams to be working. Could it have been something in the gears. Any ideas? I really don't expect it to last. I appreciate your help Kelly.

Expert:  Kelly replied 11 months ago.
Does the wash tub seem to be dropped and dragging on the outer tub?
Customer: replied 11 months ago.

No I will look a little closer though and let you know - It just bugs me to not be able to figure this out. That's why I needed an expert like you.

Expert:  Kelly replied 11 months ago.
Sometimes the drive blocks wear and allows the tub to slip down and rub on the outer tub. This is usually accompanied by a clunking sound at the end of the spin cycle before it drops, though. We will get it figured out, hang in there!
Customer: replied 11 months ago.

My wife just told me the wash tub seems higher up, and the small wash cycle now works which didn't before - Does this mean I should go ahead and replace the drive block?

Expert:  Kelly replied 11 months ago.
Yes, it is probably worn.

Drive Block <----- CLICK HERE FOR THE CORRECT PART FOR YOUR MODEL


Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.