Hello..It is my Pleasure To Be Working With You Today...Sorry you are having this problem..From what you are explaining it does sound like the drain pump is faulty..Either that or you have something caught up in the pump..Is the tub full of water at this point..?
The tub is drained (through the front drain)...which is when it started spinning. When I took off the thick black hose on the bottom of the drain, it still wouldn't spin (guess there was still too much water in there). Is there a way to check to see if the pump is caught on something? We snaked the gray hose as far as it would go...
Oops...thought it wanted me to rate you for every reply. Did you get my reply?
Are you still there?
Okay. So we pulled off the gray hose (connected near that front drain) and checked for blockage (none). We filled it back up and tried to spin (so that it would drain). Pump is humming and vibrating, but not a bit of water is coming through the hose.
Thanks so much. Last thing. I'm having a problem finding the exact part. It's Model #WF218ANW/XAA. I'm finding a "drain pump" (small little thing with a power supply input) and a "drain pump assembly"...which has A LOT of stuff. Is that what I should buy?
The pump: http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DC31-00054A.aspx?model=
The pump assembly: http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DC96-01700A.aspx?model=
Thanks again for your help.