Hi, my name is Farrell & I will be helping you with your problem today. Thanks for your question, it is appreciated. What you have here is a defective control panel, that is going to need to be replaced. This part can be ordered thru repairclinic.com. They have a 100% money back gurantee, that if it doesn't work, you can send it back for a full refund. Open up the following url, and it will give you all of the information you need to purchase and receive the part;
Hope this helps, and let me know how you come out. Have a good afternoon
Thank you for your response. If I order a new control panel, will there be instructions on how to replace the old one?
Before I order the new control panel, could you please explain how I can remove the microwave. It has a stainless-steel trim around the front. Both the trim and the microwave are anchored firmly into the cabinet. I do not want to pry too much and break something. There must be a way to release the clips or whatever is holding the trim and the microwave in place.
Hi again, found a site that might help you, just click on picture after you've opened site;
Hey Bill, my apologies, I gave you the wrong part number for the control. Please correct to the following part; Hope I got to you in time, if it was ordered, please cancel and order;
sorry for the error and my apologies.
My microwave is built into a cabinet and is situated above a GE oven of similar design. I'll check out the website that you sent.
This link: http://www.repairclinic.com/RepairHelp/How-To-Fix-A-Microwave/71-3-615642-/GE-Microwave-display-not-working-JE2160BF001
seems to reference a different microwave model. My microwave is a JE2160SF001 and not the BF model.