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Hey, Kelly, I went over there and temps were good for freezer and fresh food. Not lots of snow but some ice crystals on back. Nothing huge. I figured with some ice I'd be clearing the evaporator drain pan, but removed the panel and the evaporator was clean. Then observed and poured glass of water down the pan outlet and it drained fine. Maybe just got too much humidity with the door partly open, like you said? I wiped out all the moisture and reassembled. Told the customer to monitor and see if it happens again and not to leave the door open. 'Bout all I could do, right?