How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tyler Z. Your Own Question

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 57424
Experience:  7+ years being an appliance technician with factory training.
13574879
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

refrig g e freezes very good but does not cool the

Customer Question

refrig g e freezes very good but does not cool the refrig. area . fan in bottom rear is working good. but no no cold air flows in.
Submitted: 11 months ago.
Category: Appliance
Expert:  Tyler Z. replied 11 months ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

Do you happen to have a model number so that I can better assist you? It should be located on a sticker below top panel somewhere if you open the doors.
Customer: replied 11 months ago.

numbers erased

Expert:  Tyler Z. replied 11 months ago.
OK so is this a french door refrigerator with a drawer freezer below the refrigerator section?

Customer: replied 11 months ago.

no side by side

Expert:  Tyler Z. replied 11 months ago.
OK then pull everything out of the freezer and remove the lower back panel inside the freezer. What do the silver coils behind this lower back panel look like? Are they packed with frost? No frost? Lightly frosted from top to bottom? etc...

Customer: replied 11 months ago.

to emp ty the whole freezer ?

Expert:  Tyler Z. replied 11 months ago.
Yes, unfortunately you will need to remove that lower back panel inside the freezer so at least half way down you need to remove everything out of the freezer.
Customer: replied 11 months ago.

ok this panel is mounted with 3 philips screws and 3 nuts to remove them ?

Expert:  Tyler Z. replied 11 months ago.
Something like that yes. You will need to remove the screws and hex nut screws to remove the panel.
Customer: replied 11 months ago.

a lot of frost on the sides of both silver. a lot of frost on the bottom of both of them . and frost 50 % on middle and top of both

Expert:  Tyler Z. replied 11 months ago.
OK that's what I thought. This sounds like a common issue and it means that your unit is not longer defrosting in the freezer so the refrigerator is not able to steal air to cool down. You'll need to either unplug the unit for 24 hours or remove everything of the freezer and remove the lower back panel inside the freezer to defrost it with a hair dryer. Once all the frost is thawed out, the unit will start working again. To make sure the problem doesn't come back, you'll want to replace the defrost heater. GE's defrost heaters fail often because they are nothing more than a long glass light bulb. Order and replace the defrost heater at the bottom of all the frost and you should be good to go. Now since you can't read your model number, you'd need to bring the heater into a parts store so they can match it up and give you the correct defrost heater to replace it.

Now I did want to point out that there are a few other possibilities like the defrost timer/control board or the defrost sensor, but these rarely fail on this model and there is no way to test the heater for certain to know if it's good or not. The reason is because that the heater is glass and can get water inside of it when it fails so it will show good continuity even when it's bad sometimes. That's why the best course of action is to replace the heater since it's by far the most common problem. Also, if you happen to remove the back panel and the coils aren't packed with frost, then that would mean the fan above the coils is likely not running which will generate the same symptoms. You'll need to order and replace the evaporator fan motor if this is the case.

Please remember to rate my service before you leave. If you have any other questions, please ask me – I’ll be happy to respond. You can continue asking follow-up questions until you have all the information you need even after rating my service. Thank you!


Customer: replied 11 months ago.

i defrosted it and i ll continue tommorow and try to understand your last reply my brain is off god bless you for all that you had done for us

Expert:  Tyler Z. replied 11 months ago.
OK good luck. Please remember to rate my service before you leave. If you have any other questions, please ask me – I’ll be happy to respond. You can continue asking follow-up questions until you have all the information you need even after rating my service. Thank you!

Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 57424
Experience: 7+ years being an appliance technician with factory training.
Tyler Z. and 5 other Appliance Specialists are ready to help you
Customer: replied 10 months ago.

i was away for 10 days . all frost etc. i saw that the glass of the heater is black. i ll try to change it today. i saw that there is another heater that looks the same about 15 inches above the lower one .do i have to change it too ? i can say that the coils above boths heaters are with the same "amount" of frost. also ican say that the higher heater covers double area of coils then the lower one . please reply asap thanks tyler.



 


 


 


 


 

Expert:  Tyler Z. replied 10 months ago.
So if you have two heaters, the heaters should come as a kit with both heaters, but you'll need the model number to get the correct heater kit.

Customer: replied 10 months ago.

hi tyler i just installed the 2 heaters it comes with a whole "harness'. i did not put the cover back to see how its doing . is it ok or to put everything back?

Expert:  Tyler Z. replied 10 months ago.
Aye, you need to put the cover back on or it can't circulate the air properly and it will cause problem. But you're right, it comes with the wire harness and the defrost thermostat. It's all one kit with the heater. Either way, just button everything back up if you've defrosted all the frost and you can put everything back and you should be good to go again.

Customer: replied 10 months ago.

looks good 7 am. but it seems to me that the refrig. does not stop working

Expert:  Tyler Z. replied 10 months ago.
Unless everything wasn't thawed out completely, it should be working fine.
Customer: replied 10 months ago.

hi tyler. it keeps working non stop. when i open the freezer door i hear and feel the cold air being pushed.again iwant to say that the freezer and refrig. are doing fine

Expert:  Tyler Z. replied 10 months ago.
OK awesome. If you need anything else, just let me know.

Customer: replied 10 months ago.

is it normal that it does not stop ?

Expert:  Tyler Z. replied 10 months ago.
It runs more than 80% of it's life, so that doesn't sound too out of the ordinary to me.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.