Thank you for your help.
No and No.
Wait a minute - now it just kicked back on and fans in both freezer and fridge are working. Do you think what we did reset the appliance and it just took an hour for it to kick back on?
now that I've paid you, if you could shed any light on this so we know what to do in the future when we run into this problem, it would be greatly appreciated.
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Defrost Timer <----- CLICK HERE FOR THE CORRECT PART FOR YOUR MODEL
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Thank you. We will try that. Can you please provide detailed instructions on how to replace both parts so we know exactly what to do (step by step) when they arrive please. Thank you again.
Fridge is working just fine again now. I think it may likely be the defrost timer as it was ticking for a long time in there after it came back on.
OK - I need to tell you. I know NOTHING about refrigerators. when you say "control housing" -- is this the area on the back of the fridge near the floor on the outside that goes next to the wall OR is it a part that is installed in something inside the fridge or freezer?
Pardon my ignorance, but will you please dumb it down for me a bit? also, I have no idea what a number 81 screw is. Layperson talk please.
I was referring to the picture above, for some reason it did not repost. Now the picture is reposted below. Remove the screws marked 81 in the picture. The front of number 17 will then pull down allowing access to the number 23 defrost timer. It simply unplugs and plugs in.
Thank you - that makes so much more sense. We'll give it a try, thanks for your help!