Appliance Repair Questions? Ask a Technician for Answers ASAP
okay hold on please
model ET22RKXGT03 or could be 83 on end cant see it very well
Barry, water does not appear at all to be coming from back or front underneath. It is coming from inside refrigerator somewhere and getting on shelves (then freezing sometimes and gather in bottom of insie under produce drawers and running out I guess from under the door and pooling on floor. but it is not wet under fridge at all.
Is this costing me extra money every time I ask another question or send a response? are we still at $30? otherwise I will just have to call a service person locally to come to my house this week. please advise thanks
ok I have to take a "break" will be back in about 3 mins. okay thanks
Okay Barry. That is familiar - I had to do it one other time. can you also answer for me why that happens so I can prevent it from happening again? and so water could actually seep under from door onto floor even with seal there? thanks!!
Yes Debbie there is a kit you can get if it is not installed that will help. I have that part linked below. Under your coils in the freezer up very close to the coils is a heater. The kit has an aluminum strip that goes around that heater and hangs into the drain hole under the coils. When the defrost starts the heater comes on heating the metal strip which carries heat into the drain as water drips from it. This warmer water helps keep the drain from freezing over. Click just below.http://www.repairclinic.com/PartDetail/Drain-Strap/819043/726493?RCAID=1000064Thank you,Barry
I think I remember that strip being there from before? so why would it get stopped up again? am I doing something wrong? also fridge section keeps being too cold off and on and stuff in there freezing - is that related? promise I wont ask any more questions and you will get a Superior Rating. thanks so much! if i need more help with anything else or any other appliance can I sign up for free trial then ask specifically for you?
okay then one more thing - should Milk, juice etc be stored in the big shelves on the inside of the door instead of on top shelf of fridge?
And if it quits making ice which it does sometimes is that because it is not cold enough? maybe thats where I mess it up. - thanks!! youre the best! Debbie
Help! I still need help - hope you get this. I am just now trying to fix this. Do I really have to remove the back? I cant get that middle section out (thing that runs down back of wall in the middle of the panel and I guess is the air flow to the fridge? anyway I cant get it out and even if I do - the ice maker is in the way of me removing the back. However I think the drain hole is right now where I can see it all the way to the back to the left of that thing in the middle in the floor of the unit in the little silver tray that runs across the bottom which I think is the drain train? Not sure I have that hole all the way unfrozen but I keep putting hot water in the tray and it is going somewhere. but if I dont take the back off could there be frozen water behind it that will not ever thaw. do I really have to take that back out?
oh dear - not sure I can move the fridge or at least not any time right away - will have to move stuff from the wall in front of fridge. If I can see the drain hole now do i really need to remove the back?? I just dont want to remove the ice maker if I dont have to bc I have never done that and I am afraid I might mess it up.
Guess dont mind taking out the icemaker I just hate to remove that wire connector. Is that hole I am seeing in the metal piece on the floor of the freezer a hole for something else? okay guess I will have to give it a try. .
sure I understand - let me see if I can get you a picture..trying to get them sent. not sure what I am doing but I am almost ready to send I think.
well here goes - hope you can tell what you are looking at. I did rotate them but when I linked them they werent rotated. just imagine them the right direction
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The hole I see is to the right of that thing that runs down the back center that I havent removed yet - the air flow thing... so if drainhole is in center does that mean its behind or under that thing?
If I pour water in the metal strip in back bottom and it goes somewhere - is that the right hole and is it fixed maybe? I guess all I need to know now is --is there an absolute reason I have to remove the back wall if this is hole I am seeing right now? make sense??
okay how about if I work on it for a while and then I get back to you? so you can sign off now but I will reply as soon as I have it apart or whatever? thanks Barry.