How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Barry G. Your Own Question

Barry G.
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 6075
Experience:  27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
11179659
Type Your Appliance Question Here...
Barry G. is online now
A new question is answered every 9 seconds

I have a new three year old Fridgedaire gallery series dishwasher

Customer Question

I have a new three year old Fridgedaire gallery series dishwasher which was 10 minutes into a cycle and I opened it to add a couple of more items to clean. I had earlier unsecured it from the wall so I could clean behind it and had not reattached it so when I opened it up it tipped forwards and a substantial amount of water splashed out on the floor. I closed it and all the lights were flashing and it wouldn't start the cycle again so I unplugged it, waited a minute and plugged it back in. The cord did not pull so the power supply is intact however it will not light up at all when it's plugged in now and therefore isn't working. Could I have burn something out where I spilled quite a bit of water out of it and it needed the water to function? Is there a reset switch on the dishwasher somewhere? Should I drain it and see if it will reset?

Thanks

Bill
Submitted: 11 months ago.
Category: Appliance
Expert:  Barry G. replied 11 months ago.
Hello my name is XXXXX XXXXX you for choosing our service.

When it tipped over did water splash up into the door latch area?

Thanks,
Barry
Customer: replied 11 months ago.

Yes it did

Expert:  Barry G. replied 11 months ago.
There are 2 boards in the console, one is a button pad with a relay the other is the main control board, water may have got in there on them. What I would do is leave the power off. Take all of the screws out of the door and take the boards out of it. Lay them on something to let them dry out for several hours.

I would also take the door latch assembly out and let that dry. When you put it all back together if the control does not work what I would do Bill is bypass the door latch switches to see if that is the problem If it is then great replace those. If not I would replace the main board because that is the most likely part after the switches to have been damaged. Order your parts from repairclinic.com because they will accept returns. That way at least if you need to return a part you can.

If you have any questions at all about anything please ask me. If not then please leave a rating for me, a single rating is very important.

Thanks,
Barry
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 6075
Experience: 27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
Barry G. and 2 other Appliance Specialists are ready to help you
Customer: replied 11 months ago.

Hey Barry


 


I've taken it apart and all is drying with a fan on it for the next day or so. I'll let you know how it goes.


 


Thanks


 


Bill

Expert:  Barry G. replied 11 months ago.
Thanks Bill, please do. I know this month I am going to be out 1 day. I am not sure what day that is until I get a phone call. I expect tomorrow and if it is I will not be gone all day, also I will have my phone on me and I will reply, I will be a little slower that way.

And if you see something you need to ask about do that too. Thank you for the opportunity.

Barry
Customer: replied 11 months ago.

Hey Barry


 


It's put back together and working fine.


 


Thanks


 


Bill

Expert:  Barry G. replied 11 months ago.
That is good news. Glad to hear its going okay, thank you for letting me know.

Barry

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.