How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

amana tandem 7300 washer - door lock and spin light are on

Customer Question

amana tandem 7300 washer - door lock and spin light are on - tried unplugging, nothing - tried going to drain and spin - not work either
Submitted: 1 year ago.
Category: Appliance
Expert:  Chas replied 1 year ago.

Hello from our service,

My name is Chas, I am so happy to help you today.
Before we get started, I would like to help us get on the same page so that our interaction will go smoothly.
I might give you an answer immediately, or ask you a question. Either way, we are likely to be in a question and answer format, so you will need to click reply to expert if:
a. You want to add detail.
b. Your question was not fully answered.
c. You want to ask further questions.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction.

 

Is the door locked shut?

 

 

 

Customer: replied 1 year ago.


yes

Expert:  Chas replied 1 year ago.
Is the water level up to the glass right now?
Customer: replied 1 year ago.


no - looks 100% empty


 

Expert:  Chas replied 1 year ago.
Okay, we need to remove teh bottom panel, item number 5, then you can reach up to where the door lock is and pull down on the tab of the bottom of the door lock to open it, we want to get everything out now... Let me know when you get that far

http://c.searspartsdirect.com/lis_png/PLDM/W1002062-00001.png
Customer: replied 1 year ago.


so I need to remove the bottom 3 bolts?

Expert:  Chas replied 1 year ago.
yes and it will come off then
Customer: replied 1 year ago.


we got the panel off and the door opened

Expert:  Chas replied 1 year ago.
Okay did you get the clothes out? and is there any water in the bottom of the unit?

Customer: replied 1 year ago.


clothes are out - no water at all

Expert:  Chas replied 1 year ago.
John,
clean out the drain trap down there, make sure that it is clean, I have to step out for about 45 minutes I will be back then, I have to go eat lunch now...
Customer: replied 1 year ago.


enjoy

Customer: replied 1 year ago.

Relist: Other. he is going to lunch which is fine - just want to keep working.

 

Is our new person there?

Expert:  Chas replied 1 year ago.
I am back
Customer: replied 1 year ago.


cool - lets rock


 

Expert:  Chas replied 1 year ago.
Did you find anything in the drain clean out?

Customer: replied 1 year ago.


no

Expert:  Chas replied 1 year ago.
Okay Now I need the complete model number from inside the door, it should begin with the letter "N"

Customer: replied 1 year ago.


NFW7300WW00

Expert:  Chas replied 1 year ago.
Lets get into diagnostics and see if there are any error codes

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here




Customer: replied 1 year ago.

This has no led screen

Expert:  Chas replied 1 year ago.
If there is no display then the wash LED will flash the code
Customer: replied 1 year ago.


There is no screen at all to flash a code. All I have are lights depending on the cycle I select and where it is in the process.

Expert:  Chas replied 1 year ago.
now press the button that you used for the second button.
Customer: replied 1 year ago.

Huh? Chas, I have no screen at all to flash a code.

Expert:  Chas replied 1 year ago.
The LED is what flashed, turn off the machine, start again, after you do the first finger dance i sent you , then press the button that you you used for the number 2 button again. THis should start a test cycle when you do that.
Customer: replied 1 year ago.

no flashing lights at all

Expert:  Chas replied 1 year ago.
John when you completed the key dance, all the LED lights did not light up?

Customer: replied 1 year ago.

the add garment, door lock, heavy duty, and cold water came on

Expert:  Chas replied 1 year ago.
Now what was the second button that you used when you did that?

Customer: replied 1 year ago.


start

Expert:  Chas replied 1 year ago.
okay now press start, and it should start a special cycle
Customer: replied 1 year ago.


I heard a slight buzz but nothing happened

Expert:  Chas replied 1 year ago.
Where did you hear the buzz at? The door lock?
Customer: replied 1 year ago.


yes - the door lock

Expert:  Chas replied 1 year ago.
But the door did not lock?
Customer: replied 1 year ago.

yes it did

Expert:  Chas replied 1 year ago.
And it done nothing after that?

Customer: replied 1 year ago.


yup

Expert:  Chas replied 1 year ago.
Did you find a tech sheet attached to the back of the cover you removed to unlock the door? it should be in a plastic bag..

Customer: replied 1 year ago.


there was no sheet there

Expert:  Chas replied 1 year ago.
Download the tech sheet below and print it out, it will help in the long run

Click Here


Customer: replied 1 year ago.


k

Expert:  Chas replied 1 year ago.
k
Customer: replied 1 year ago.


now what?

Expert:  Chas replied 1 year ago.
Did you download it?


Customer: replied 1 year ago.

yes

Expert:  Chas replied 1 year ago.
Follow all the steps on page 5 of the tech manual, read it carefully..
Customer: replied 1 year ago.

It is what you already told me to do an nothing happened.

Expert:  Chas replied 1 year ago.
I am sorry, I am going to optout on this question, I am not getting anywhere, I will open up your question to other experts that may know more than me on this machine, I regret..
Chas
Customer: replied 1 year ago.


no problem

Expert:  Michelle-Mod replied 1 year ago.
Hello,

I’m Michelle, and I’m moderator for this topic. It seems the professional has left this conversation. This happens occasionally, and it's usually because the professional thinks that someone else might be a better match for your question. I've been working hard to find a new professional to assist you right away, but sometimes finding the right professional can take a little longer than expected.

I was checking to see if you had already found your answer or if you still needing assistance from another one of the professionals?

Please let me know if you wish to continue waiting or if you would like for us to close your question.

Also remember that JustAnswer has a multitude of categories to help you with all your needs from Health, Pets, Computers, Taxes, Cars, Finance, Law, to Home Improvement, and more.


Thank you,

Michelle-Moderator

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
 
 
 

Related Appliance Questions