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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 58729
Experience:  7+ years being an appliance technician with factory training.
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my miele incognito dishwasher has the intake/drain light flashing.

Customer Question

my miele incognito dishwasher has the intake/drain light flashing. I've emptied the filters and basically done everything I can find on the internet to do but still, after I turn it on within 5 minutes the lights are flashing. can you help with this?
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

ok lets find out what this error code is.

Hold the power off button for 5 seconds... wait 15 seconds.

hold buttons 2 and 3 while turning the machine on--- release the buttons once the salt light and the intake/drain light begin to flash.

Press 5
Press 1

one of the program buttons 1-5 will be lit up-- if not press 6
which light is lit up now?

give me the results and tell me if you pressed 6 or not.

Customer: replied 1 year ago.


had to press 6


4 and 6 are flashing


 

Expert:  Tyler Z. replied 1 year ago.
OK start a cycle and wait for it to stop with the flashing lights. How high is the water compared to the bottom of the filter handle?

Customer: replied 1 year ago.

the handle is under water

Expert:  Tyler Z. replied 1 year ago.
OK so that's a problem. The error code is telling you that the dishwasher doesn't think it's triggering the heater level switch properly. This switch is pushed down by the force from the circulation pump. If you didn't have enough water, that would cause this problem, but you're definitely getting enough water. Unfortunately that means your circulation pump isn't creating the pressure needed and the circulation pump will need to be ordered and replaced to fix the issue.

Customer: replied 1 year ago.

i just tried it again. the water level is just under the handle. does that make a difference?

Expert:  Tyler Z. replied 1 year ago.
Not really unless it's an inch or below below the handle.
Customer: replied 1 year ago.

Ok. I'll call Miele tomorrow to arrange for a service tech. Thanks


 

Expert:  Tyler Z. replied 1 year ago.

No problem and I'm sorry about the bad news.

 

Please remember to rate my service before you leave. If you have any other questions, please ask me – I’ll be happy to respond. You can continue asking follow-up questions until you have all the information you need even after rating my service. Thank you!

Expert:  Tyler Z. replied 1 year ago.
I'm just following up to see how your appliance is doing since I haven't heard back from you and this question is still open. Is there anything else that I can help you with today?

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