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Hello, thanks for letting us answer your questions. We appreciate your business!May I have the model number of your machine, please?
I see you are offline, so I am going to switch to Q&A format. Please supply me the model of your DW so I can see what machine you have and I can look up the service info. The model number os on a label on the side of the door frame.
I'll look into it in the AM. So far good new, I was hoping that this issue was likely all about an obstruction, and not mechanical.
That sounds like it's the case.