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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 11424
Experience:  Highly accurate diagnostician with over 30 years experience!
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3 out of 5 burners on our CI491 Induction Gaggenau stove top

Customer Question

3 out of 5 burners on our CI491 Induction Gaggenau stove top are showing error d+3. The unit is only one month old. What is the problem?
Submitted: 11 months ago.
Category: Appliance
Expert:  Kelly replied 11 months ago.
Thanks for counting on us to help with your appliance problem. My name is Kelly and I look forward to helping you! With it being so new, I suspect the control may be just a bit confused. Turn the power off at the mains for at least one hour and see if it restores operation. Let me know what happens, please.
Customer: replied 11 months ago.

Thank you for your assistance. I turned the breaker off for over an hour and tried again. The elements still turn themselves off after a few minutes. It only does it to the center and the two on the right.


 


 

Expert:  Kelly replied 11 months ago.
The control is faulty and will need to be replaced. Of course, this will be covered under warranty so you will want to contact the manufacturer for warranty service at no charge.
Customer: replied 11 months ago.
Curious though, we replaced our old stove top with this new one because again 3 out of 5 burners would not work. Different brand all together but had the same problem. Now a brand new stove is doing the same thing. Is there an installation fault?

Thank you for your help.
Expert:  Kelly replied 11 months ago.
Did it initially work or is it brand new with this fault?
Customer: replied 11 months ago.
It actually did it at the beginning so we thought it might be a setting or us not knowing the instructions well enough. But now it is consistently not working

Our old one took about a year and a half to have a similar problem.
Expert:  Kelly replied 11 months ago.
Is your home older where it may have wiring issues?
Customer: replied 11 months ago.

Its actually a boat so there are bound to be wiring issues. The hook up was just straight 3 wires though and I had it professionally installed. Do you think it could be a power fluctuation? Could I put some sort of surge protector in there?


 


Thanks again for you help.


 


Regards


 


David

Expert:  Kelly replied 11 months ago.
I do suspect it may be a power supply issue if it is running on a generator. You may need to install a less sophisticated unit with switches only and no electronics.

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