Appliance Repair Questions? Ask a Technician for Answers ASAP
Hello from our service,
My name is Chas, I am so happy to help you today.Before we get started, I would like to help us get on the same page so that our interaction will go smoothly.I might give you an answer immediately, or ask you a question. Either way, we are likely to be in a question and answer format, so you will need to click reply to expert if:a. You want to add detail.b. Your question was not fully answered.c. You want to ask further questions.I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction.
Even using the key dance to put it into diagnostics will not come up?
I don't know what the key dance is, however, I believe that to be irrelevant because it simply has no power to it...the power to the outlet is fine (no breakers popped, other appliances will work when using that same outlet)...no "powering on" sounds coming from it...just blank.
I did try that before, but re-plugged the machine and attempted it again - machine remains dark and silent.
All I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. If you are done and rate a 1 or 2 s please consider replying and telling me what more I can do or what more you would have liked that was within my power so that I possibly give you that information or help me improve my customer satisfaction rating. . .
Bonuses are welcome if I have helped you a lot, however they are not mandatory
the original error codes were the F01 and E02 - is it possible (or likely) that it is the MCU also?
okay...let me give you the last bit of omitted info...my wife was the one who reported the error codes. The machine had started washing (clothes got fully wet) but she never heard it going to wash...that's when she got the codes. Using the owner's manual, she figured out how to get the door open and the wet clothes out. Those codes remained in the display. She read somewhere on-line about the key-dance and attempted it, which didn't work. After unplugging it twice (both times the machine came on and showed all of the lights) that third time is when it wouldn't come on. I don't know if this changes anything, I just wanted to make sure that you had all of the info to make an informed determination. I know I'm grasping here, is there a chance the poser cord has loosened causing those errors?
yeah...tried that...lol...figured it might be a stretch. So, replacing the CCu should fix it....is there any way to be sure, other than just trying that, first?
okay, thank you...last question...difficulty in replacing the unit?