Appliance Repair Questions? Ask a Technician for Answers ASAP
ACTIVATION OF AUTOMATIC
DIAGNOSTIC TEST MODE
1. Be sure the washer is in standby mode
(plugged in with all indicators off, or with
only the Clothes Clean or Done indicator
2. Select any one button (except POWER,
START, and STOP) and follow the steps
below, using the same button (remember the button.
If this test mode has been entered successfully,
all indicators on the console
are illuminated for 5 seconds with
showing in the Estimated Time Remaining
If indicators do not display as described
above, the press/hold/release
procedure above may not have been
performed within the time frame necessary
for successful entry. Repeat step
2 to ensure this was not the cause. If
still unsuccessful, see Diagnostic: Unsuccessful
3. The program then checks for saved fault
If there are saved fault codes, see Diagnostic:
Saved Fault Codes.
If there are no saved fault codes, all
indicators on the console will momentarily
turn off, then turn back on with
displayed. After 5 seconds, the Automatic
I'm sorry I sent the wrong file, please stand by.
I am no longer at the site (my daughter's home) but am going to pass this onto her and perhaps her husband can do an assessment else I will need to revisit tomorrow. Hopefully we can respond back by tomorrow sometime.
I just need to know I can send you updated info when available as every reply seems to alternate our ability to send new info.
Hello from our service,
My name is Chas, I am so happy to help you today.Before we get started, I would like to help us get on the same page so that our interaction will go smoothly.I might give you an answer immediately, or ask you a question. Either way, we are likely to be in a question and answer format, so you will need to click reply to expert if:a. You want to add detail.b. Your question was not fully answered.c. You want to ask further questions.I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction.
I just had one of these with the exact same problem in the last 2 days, after working on the machine for over 2 hours I found that the Shift actuator was malfunctioning during the cycle and would not operate the system properly, even though there was no error code logged for the shidt actuator, replaced the shift actuator and the problem disappeared... you can order the shift actuator by clicking on the blue link below, there is also a video there wher you order it to see how it is replaced..
Click here for the correct part for your unit.
Repair Clinic offers a 365 day no question ask return policy, so if the repair does not work you can return the part to them for a full refund, yes this even includes electronic parts that many other part suppliers will not allow to be returned.
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I have been waiting on the owner to replace the Actuator which they bought a few days ago. I appreciate the response that you provided clarifying that while the CCU was a commonly related problem in Jon's experience, it is not in your experience. If I don't hear back from the owner soon I would like to just credit you with the answer. If I need to contact you after the rating is submitted, I would like to know how to do that under the same Problem Ticket. The only additional issue sounds like it would be replacing the CCU if the Actuator doesn't complete the fix. For a two year old machine, it seems the failed component is quite premature.
(I don't like the quality in the washer appliance market today. Since Whirlpool took over Maytag, I don't plan to buy another Maytag dishwasher.)
The Actuator has been replaced and the owner told me that the spin and drain are still a problem. So now they are looking for an inexpensive machine from Habitat for Humanity as the house is sold and they need to leave a working machine. I am going to credit you with the best answer even though additional investment in this machine will probably not happen. at hundreds of dollars to replace the CCU.
Hi Chas, The owner replaced the Actuator and that did not solve the problem. Spin issues continued to prevail. Since the cost of shipping to Canada isn't inexpensive the actuator was purchased locally for $75 with no refund opportunity in order to avoid shipping and duty from the U.S. suppliers offering returns. The owner then brought in a local repair technician for $100 who brought a door latch safety switch with him. This turned out to be the needed fix. The spin cycle was being skipped because the safety switch on the door was intermittent or broken. Doesn't make sense to me why switching the mode to Rinse & Drain or Spin & Drain caused it to work either, but thats what I've been told. So the owner and I are disappointed that there are no diagnostics in these machines to detect these things and that three online techs with substantial experience can miss this one.
I think today's washer appliances require mandatory diagnostics. And yes they will cost more, but how much more? Look at the wasted time and effort and frustration that owners and techs are spending on these silly things. And I don't think one company is much different than another. My wife and I looked at 10-15 dishwasher models and weren't satisfied with the new computer controlled machines. Mfrs are all building low durability products. If you know otherwise, I'd love to learn of the exceptions. So I would recommend that the consumers as well as techs send a clear message to the manufacturers that diagnostics are required. And diagnostics that can be understood by consumers. If they can do it on printers & photo copiers, they can surely do it on washers.
And what does it really take to write a diagnostic routine to see if a door switch is working, or an actuator operates. It shouldn't be that costly to do. And once a mfr has the routines written and proven, the same diagnostics can be used on all future models with minor changes. I'll spend my money on the manufacturers building better products.