Hello, thanks for letting us answer your questions. We appreciate your business!
The problem you are having with your refrigerator freezer stuff in the food section is the cold air control damper is stuck in the open position. It is supposed to open and close to control the temp in the food section.
click on link for picture of the part
if you replace that part, that should fix your problem
I called American Home Shield but a repairman has not contacted me yet for an appt. Do you know anyone who could come out here?