Jon : Hello
Jon : my name is XXXXX XXXXX I am an authorized LG service tech and I can help you today.
Jon : please allow me two minutes to look up your model dryer. Be right back.
Jon : So I take it the dryer heats but does so at a very low heat level? Which is why it is taking you almost 2 hours to dry a regular sized load.
Jon : have you tried removing the dryer venting from the back of the machine? Sometimes the venting in the back of the machine, depending on how it was installed, will get crushed or pinched shut. And that will restrict the hot air flow out of the dryer allowing the hot air that is normally vented out of the dryer and out of the house to come back into the dryer. Which would cause the thermostats inThe dry to pick up the extra heat coming back into the dryer and will shut the heat off or turn it to a much lower heat setting. And this whole time the dryer will continue to run as normally. And you wouldn't even know the heat was off.
Jon : so I would remove the venting fromthe back of the dryer and run another timed dry load on high heat or timed dry for 60 minutes. Then check it again. If the dryer actually dries the load of clothes in that time then you know for sure the venting is the issue.
Jon : if it still doesn't dry the load of clothes in 60 minutes please let me know and we will check the thermostats and gas valve and solenoids to see if they are working properly.
Jon : and actually let me ask you one more question, after the machine is started do you hear a click or to from below the machine after a few seconds? If so, please let me know that as well.
Jon : hello there how are you?
Jon : Sorry just seeingthat you had said ou and a repair man out and he replace the fame sensor or safety thermostat. If that didn't fix the issue please tell me if you hear the gas click on then go off again within two minutes.
Jon : if so then you need the solenoids and thermostats replaced.
Let me check both those suggestions, I'll need a few minutes
Dryer "clicks" and I hear Burner ignite and the goes out
I have an appt. I must leave, how do I return to the answers or suggestions?