My name is XXXXX XXXXX X am an authorized Miele service technician and I can help you today.
the dishwasher fault you are getting is for the door lock and the computer. and if the reset helped at first but now is not working please look at the door lock and latch and if the hook is in the open position then you need to remove the screws to the interior door panel and remove the latch and lock assembly.
then adjust the lock properly so that it will accept the door closing and lock correctly. then reset the door panel and close the machine back up and try another cycle.
if the dishwasher runs correctly then you are good to go.
if it still gives you the error then the main control will need to be replaced.
To order parts and have them sent directly to you please either call or go to miele.usa.com and order the door lock or main control.
if you would like to call them, sometimes I find it easier to call and speak to someone directly, then call 1-800-999-1360. And ask for the parts department and tell them you either need the main controller for your model dishwasher or the door lock assembly.
If you need more help here please come back to me and I will help you more.
If you feel that I have helped to answer your questions please remember to positively rate my performance with ok service or better rating below this chat. And if you still have more questions come back to me here at any time and I will help you more for no additional charge.
Jon. Tried to relate your answer to my dishwasher and I don't think we're talking apples and apples. My Miele G2832 has an automatic door OPENER (opens the door about 4" at the end of the cycle). Your answer seems to relate to the standard door latch version and doesn't help with my problem. I've got a 4" latching 'tongue' sticking out of the unit and it seems to be jammed there. I can take off the inside door, but that in no way provides access to this latching arm. Please edit your previous advice to cover my automatic door opener model.
Jon, no, I didn't say anything about the door not receiving the latch. The latch in the door seems to work fine mechanically and engages/disengages the control arm with no problem. But the control arm doesn't move; it just sticks out about 4 inches whether or not the door is latched to the control arm.
Regarding your power-to-the-door-latch-assembly comment, what does that mean? How can I tell? There is power connected to the dishwashwer, as evidenced by the TIME display being visible, but any attempt to turn the dishwasher ON by pushing the ON icon simply shuts the display completely off, e.g there is no indication of power being on, anywhere on the dishwasher. Something serious seems to be wrong (control module?) but something in the automatic door opener had to be involved based on the fault message: AUTOMATIC DOOR OPENER FAILURE. So far, I don't think you've provided any helpful answers.
Maybe I'm not explaining the problem clearly? What additional info can I provide to help you diagnose?
Jon, you obviously are not familiar with the Miele model I'm trying to troubleshoot. The door opener/closer is not in the door; it is in the main body of the dishwasher. An arm from this device engages the hook inside the door, mechanically, then the arm retracts for fully close the door, then the arm extends automatically to open the door about 4 inches when the cleaning cycle is finished. The user, me, engages/disengages the latch simply by pushing the door against the arm (engaging) or pulls on the door handle (to disengage). The door opener/closer is NOT in the door, it is in the upper part of the cabinet.
The machine provided clues to the problem when it displayed the fault message "AUTOMATIC DOOR OPENER FAULT". This automatic door opener is NOT in the door; it is located in the upper part of the cabinet. After clearing the fault message (circuit breaker on/off) , the unit performed normally for one complete cycle, then the same fault message re-appeared. From that point on, the unit ceased to function at all (won't turn on).
Your suggestion to take the door apart makes no sense. Your comment that you suspect the "controls" to be faulty also makes no sense. You earlier refer to a "main control board" which may be faulty. Okay, how do I check and replace the main control board?