Appliance Repair Questions? Ask a Technician for Answers ASAP
My name is XXXXX XXXXX I am an authorized Whirlpool service tech and I can help you today.
Please allow me two minutes to look up your model machine. Be right back.
Ok got it.
First the only reset sequence you will need to do for this machine after repairing the wiring is to leave the washer unplugged for ten minutes then plug back in. This is the best and quickest way to reset the control.
But if you have done that and yet the washer still wont operate correctly or even have the control light up at all then you will need to replace the wiring harness and possibly the board.
It is possible that when the wires were cut it could have shorted the main control or user interface. Problem here is that there is no real conclusive way to diagnose and check the function of the boards to know if one or the other is at fault and needs to be replaced. It is a crap shoot at best. Unfortunately. And you will have to start by replacing one and if that doesn't work then return the board and try the other one.
Good thing is that if you order the boards from www.repairclinic.com they are the only parts distributor that will allow and accept returns of electrical parts for up to one year. Even on boards that have been installed.
But if the wires were cleanly severed, I would first start by replacing the wire harness and go from there.
The wiring harness is part number W10232994 and can be order by clicking the link below.
If you have any other questions or concerns please come back to me here and I will help you more.
What is part number for the board behind the control panel? Would that be the user interface?