Need Appliance Repair Help? Ask a Technician for Answers ASAP
there is frost on the back panel
Ok thanks Chon, the problem here is the defrost system has failed,
You will need to take the food out of the freezer and put it in a ice chest, next unplug the unit and take the shelf's out of the freezer. Remove the lower panel on the inside rear of the freezer, Once the panel is out you will see the evaporator (looks like a radiator on a car), this is going to be caked with frost/ice, thaw the ice/frost with a hair dryer. Once you have done this you will see the defrost heater looped below the evaporator. Test the heater with a ohm meter, If it reads open then it will need to be replaced.If the heater tests good (reads continuity) then the defrost thermostat/sensor will need to be replaced. This is located clipped to the top corner of the evaporator.
I would like to earn your highest rating, are you totally satisfied with my answer? If not please reply to me with your concerns or additional questions. If I have answered your questions to your satisfaction, please don't forget to rate me before you leave.
It was my pleasure helping you today. Feel free to get back to me here at any time if you have additional questions at no further charge. Sometimes I will have to give bad news, Please try to find it in yourself to rate me for the service not the bad news.
Please also remember if you have future questions regarding a faulty appliance, You can request me personally to assist you with the problem :)Thanks!Mike.