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Hello Marilyn my name is XXXXX XXXXX you for choosing our service. Give me a few minutes to upload a file for you.Thanks,Barry
Do you need more info? I am not seeing any questions from you.
No door left open. I have dumped up to 1/2 inch of water out of this drawer at least 4 times in the last two weeks.
I have the angle cap off, and there is ice behind it. I am also only finding two screws on the wall. Are you sure you sent the correct model picture?
So there is a screw behind that ice I found under the cap? OK I have unplugged the unit and now need to let it melt a little. Will you be around later? Thanks.
One more question for now. Would it fix itself if I just let the entire fridge defrost?
So I think I am going to just let it defrost for a few hours. What do I need to know about starting it back up?
And I do not have to worry about the possibility of having stopped it at the wrong time in the cycle? I am not completely understanding your explanation of how it might have happened. That is ok I just want it to not happen again if possible.
Thanks so much! You have been great. If I rate you now will I lose you? I have this conversation bookmarked as you suggested.
We conversed last week about my Samsung fridge with a frozen drainage line and water collecting in the drawer. All was well for a few days after I unplugged the refrigerator and let it thaw out before turning it back on. Yesterday the water started to collect in the drawer again. I took the tab off the back where the first screw is and yes, it was iced up again. Evidently I need find the cause for this icing up.
I think the door alarm came on once but I was in the room and it had only been open long enough to set the alarm off. Not long and not very open.
I can get an ohm meter but probably not until tomorrow afternoon.
OK does this mean I will be going into that panel on inside back of refrigerator? Same place you instructed me to go before but I chose to let it defrost on its on?
Thanks. I am not quitting on this. I will contact you when I have the ohm meter and the cover off.
I now have the ohm meter and am ready to tear into my Samsung. Are you there?
Yes I am here. If you look at the rear inside of the fresh food section there are 2 or 3 screws at the bottom. Remove those. Let me know when you get that far
Inside at the rear wall.
OK I have the two screws on the bottom and the one under the tab out, but can not get the cover off. Are there other screws? It seems to be hung up at the place where the screw under the tab was. Could it be frozen in there? I had to chip ice away to get the screw out.
The whole cover is tucked up under the ceiling of the fridge. Is there some secret to getting that part unhooked? Are there any screws in the upper part? I can not see them.
The one under the tab?
All screws are out. As I said it is tucked up into the back edge of the ceiling of the interior. I can not get it off. I can pull it out from the bottom and see a styro-foam layer. Do I need to get behind that?
I need clear instructions as to how to get the plastic cover off.
Its frozen in place......leave it alone for a while and let it thaw. Yes that is the screw....I have a sheet somewhere to help you,,,,, let me go look for it.
Is the styro-foam supposed to come off with the cover? It feel like it might be frozen.
How long are you going to be around?
OK it is off! What is next?
I have it open. Please tell me what the next step is. Thanks!Marilyn
With the meter on X1K the reading is 3.5.
With the probes positioned in the place where the wires come out of the component (small blue box) it reads 3.5.
Then I pulled the component out and put the components into the side that was connected to the refrigerator and it reads about 6.
OK there is a white box with three wires. There are four holes. Red and black wire are side by side and it reads 2.5. White is in the hole above red and they read 20.0 - 25.0.
Yes. I have been very mindful of keeping it closed! If it was door open it would have happened a long time ago. When I first got the fridge - was not used to the french doors and sometimes it would get left open, but always closed when alarm sounded.
There is also a 6 hole part with 4 wires. Should I try that one?
OK. Are we talking about hours or days?