Hmmn. Well, I thought it might not be spinning because the water would not go out on rinse or spin, so I bailed it out to about an inch an a half of water. Then I tried to make it spin and it still wouldn't. I can take a shop vac back and suck all the inner tub out or disconnect the pump hose and drain it if necessary, but I thought with not much water it would spin in a rinse mode.
Yes. I put it on a small load and it filled up to what looked like the proper level. Then it tried to agitate, but the agitator just sits and you can hear the grinding sound.
No, it doesn't. I did try that.
Well, I actually have changed couplers a few times, but I've always thought that when you have a metallic sound (rather than just slipping or a plastic clattering sound) that you probably have issues as you said--that might be some kind of overhaul problem. All it really does is fill with water and then sit and make the grinding sound. Doesn't seem likely that both the pump and the coupler would go out at the same time. Sounds like that is what you were thinking?
You've been great, so only a couple of more things. It's easy enough to check the lid switch and I can even change the coupler. I guess I'm worried that I could end up doing all this and it still not work and then have to inform the customer that he needs a new transmission. That's more of a business question, but by your credits you have lots more experience than I do. How do you go about such a situation--and I'll leave you alone after that.