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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 56861
Experience:  7+ years being an appliance technician with factory training.
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Kenmore electric dryer HE3 runs for about 10 minutes & slowly

Customer Question

Kenmore electric dryer HE3 runs for about 10 minutes & slowly shuts off & will not restart until completely cooled down- HELP!!!
Submitted: 11 months ago.
Category: Appliance
Expert:  Tyler Z. replied 11 months ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

So unfortunately this is a very well known issue for these HE3 front load dryers. The problem is that your motor is just beginning to fail. There is a thermal cut out built inside the motor and if the bearings on the motor start to go up, it heats up the inner shaft on the motor causing the cut out to sense that the motor is overheating. The motor itself would need to be ordered and replaced to fix the issue and you can get a new motor at Searspartsdirect.com if you enter in the full model located on a sticker just inside the door way. The model number will start with 110 . XXXXXXXXXX.

Please remember to rate my service before you leave. If you have any other questions, please ask me – I’ll be happy to respond. You can continue asking follow-up questions until you have all the information you need even after rating my service. Thank you!

Customer: replied 11 months ago.

It is hard to read the model number. Looks like 110.85088400.

Expert:  Tyler Z. replied 11 months ago.
That looks correct. you need part number 279787, and below is a link to the part you'll need to replace. There is also a video at the bottom of the link which shows you how to replace the motor so you can see what you're getting yourself into.

CLICK HERE for part

Customer: replied 11 months ago.


Does the motor have a run capacitor inside?


 

Expert:  Tyler Z. replied 11 months ago.
It does not.
Customer: replied 11 months ago.


How can I get back to this feed to watch video if I finish this conversation now? also If I have questions while installing motor do I have to pay again?

Expert:  Tyler Z. replied 11 months ago.
You do not pay again, just this one time. Once you have rated me, there is an E-mail sent to you with a link to come back in case you need to read the conversation or need to ask follow-up questions for any reason.

Customer: replied 11 months ago.


OK Thank you!

Expert:  Tyler Z. replied 11 months ago.
not a problem and good luck to you!
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 56861
Experience: 7+ years being an appliance technician with factory training.
Tyler Z. and 5 other Appliance Specialists are ready to help you
Customer: replied 11 months ago.


Did I close this out correctly? I have not received the follow up email...

Expert:  Tyler Z. replied 11 months ago.
Aye, I believe so. But if you need anything else, you can just respond right here like you just did now. I'm not sure why you didn't receive a follow-up email.
Customer: replied 10 months ago.


got the motor in. Trying to replace but cant get the drum off now!! Guess we need to order new drum. Can you give me the part # to order?

Expert:  Tyler Z. replied 10 months ago.
I'm not sure why you'd need a new drum, but either way--below is a link to the part.

http://www.repairclinic.com/PartDetail/Drum-Assembly/W10113138/1394044?modelNumber=110.85088400?RCAID=1000057



Customer: replied 10 months ago.


OK so I used the wrong term!! Its the blower? Plastic fan on the front left of the dryer. We cant get it off it breaking.

Expert:  Tyler Z. replied 10 months ago.
Oh ok, got it. That happens sometimes I'm afraid. Sometimes you have to chisle it off and just replace it. Below is a link to the part with a video that shows you how to remove it normally.

CLICK HERE

Customer: replied 10 months ago.


Its going to need to be replaced! Do you have the part #?

Expert:  Tyler Z. replied 10 months ago.
yes, part number is 697772.

Customer: replied 9 months ago.
Hi again! We replaced the motor & the blower & started a load of clothes. The dryer ran for about 1 minute & shut off & then had an E1 error code. I found that it was the thermistor so we bought a new one & replaced it & it's still showing the E1 code :-/ any suggestions?
Expert:  Tyler Z. replied 9 months ago.
So you are correct that E1 means the thermistor is shorted. You would need to follow the wires through the cabinet and make sure nothing happened to the wires between the thermistor and the control board when servicing. IF you find nothing, then the main control board mounted to the left side wall above the drum would need to be replaced.

Customer: replied 9 months ago.
OK we are checking that now! We thought it was strange that the thermistor would go out immediately after changing the motor! I'll let you know.......thx

Yep that was it! Thanks again! :-)
Expert:  Tyler Z. replied 9 months ago.
ok no problem and glad I could help.

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