Will you reply via our email address?
Yes, there is a flow of air coming out of the vent in the top rear. There also seems to be air circulating up the sides, but, of course, there is food on the various shelves. Have the fresh food temp set at 40 degrees, by the way. Some items- most recently sour cream, have frozen solid on the top shelf; tried of ruined food! And what about the frozen reservoir?
That is a good question. I do not know where the fresh food thermostat is located, but the electronic display reads 40 degrees for the fresh food, even though things are freezing. Freezer (working fine) shows zero degrees.
I put a kitchen/cooking thermometer near the top of the fridge, and it is registering very close to freezing. I will now do the exploratory surgery you recommend, and see what I can find. At least we will be well-informed when we have a service call.
Thank you, XXXXX XXXXX here is what I discovered. I removed the cover to the upper unit; found the screws tight, and the flap open. Could not move the flap. Removed the screws, second cover, and foam. Seems to be a thermocouple? (something electric, anyway) that controls a circular stop for the flap that seems like it would rotate to let the flap close. It is in the open position, thus the flap cannot close, and there is a constant stream of cold air. What do you now suggest? Is the fault with the thermocouple and motor that rotates the stop? Is that what we should tell the service technician before they come?
Barry- I could not get the display to scroll through the various test numbers. One difficulty is that the directions say to press and hold the fridge "up" button; it never says to release it, and then it says to release the door alarm button, wait three seconds and again press the fridge up button, but where/when does it say to release it???? Also, while I was attempting to do all of this, the damper motor turned on and the damper opened...it must have closed at some point while I was online with you. So, where do we go from here?
Are we at the "better let an expert look at it stage?"
Yes, Barry. I watched it open and close in front of my very eyes!