Hello Terry my name is XXXXX XXXXX you for choosing our service.Open the freezer and look in the very bottom at the floor. Is there a thin sheet of ice in that floor?Thank you,Barry
this is a bottom freezer no ice maker or water supply
A few drops of ice the size of a dime near the front edge of the freezer.
They in total cover a area of a tea cup.
After removing the lower back panel I can find some dust. the black container like the size of a large cantaloupe it is warm,there is a black open tube that goes into a triangle shaped tray is this were I should pour the small amount of water?
I see the problem the containment tray has a poor factory repair it looks like some kind of shiny tape that is not sealed very well and the water is escaping into the lower tray and then out onto the floor.Can I use caulking to seal this?