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Freezer is setting at 4 degrees Hi alarm (refrigerator) is red. Powered off refrigerator waited thirty minutes turned on alarm reading is like it was reset. Fans inside and outside are running frost pattern in back of freezer is lightly frosted(less than 1/8th of a inch. The top cover in freezer in back) is frosted rather heavy which might be the reason for the refrigerator not cooling. I pulled everything out of the freezer. Turned off refrigerator until freezer is defrosted. Any suggestions further would be extremely helpful.