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Appl-Tech
Appl-Tech, Service Technician
Category: Appliance
Satisfied Customers: 564
Experience:  Over twenty seven years in the appliance service business
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I have a Maytag MDBH969AWB5 dishwasher that isnt working.

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I have a Maytag MDBH969AWB5 dishwasher that isn't working. The autoclean plus, normal, tough scrub plus, delay hours, and drain cancel buttons are all flashing. It is only a few months out of the 1 year waranty. Any suggestions?

Appl-Tech :

Hello, thanks for letting us answer your questions. We appreciate your business!

Appl-Tech :

Before getting into too much, try completely cutting the power to the dishwasher and waiting for about 1 minute and then repower it. It may be all you need to reset the computer board.

Customer:

I can do that by flipping the breaker right?

Appl-Tech :

Yes exactly

Customer:

'[kifz

Appl-Tech :

any luck?

Customer:

\now tough scrub plus is blinking fast and start resume is blinking slower

Customer:

i havent tried pressing any buttons

Appl-Tech :

try the cancel buttom twice

Customer:

should i try to start it?

Customer:

i tried cancel button twice

Customer:

now the cancel button is blinking fast as well

Appl-Tech :

You have done what is needed to check it out. The problem you have is the keypad is shorted out. You will have to replace it.

Appl-Tech :

what color is your machine?

Customer:

black

Appl-Tech :

Do you have the tech sheet for your machine?

Customer:

I have the user manual and the installation manual

Appl-Tech :

Here is the tech sheet. If you look where it says "Checking the Keypad" you can do some tests to confirm the problem


tech sheet

Appl-Tech :

Here is a link for purchasing the part if you choose to try to repair it yourself.
http://www.pcappliancerepair.com/part-detail.php?sku=W10254839&brand=WPL

Appl-Tech :

This a snippet from the tech guide:


A rapidly blinking LED over
one of the keys of the keypad
(or sometimes a “dead”
keypad/console) indicates one
or more key switch lines are
stuck or shorted on either the
control or the keypad. To
determine if the control or
keypad is faulty, do the
following test:

Appl-Tech :

Did you have any other question for me today?

Appl-Tech :

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Appl-Tech :

You can continue to ask any follow up questions on this in the future by just hit the " save and exit" button after rating my help to you.
Thanks for the opportunity to help you out.

Customer:

ok thank you

Appl-Tech and 3 other Appliance Specialists are ready to help you