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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11892
Experience:  15 yrs. experience as a certified appliance technician.
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I have a KER1201PBS electric range and the control buttons

Customer Question

I have a KER1201PBS electric range and the control buttons for the oven stopped working including the clock and timer. Did I somehow lock them out? The stovetop still works fine
Submitted: 10 months ago.
Category: Appliance
Expert:  Bryan replied 10 months ago.

Hello,My name is XXXXX XXXXX be helping you today. Give me a few minutes to pull up your model. thanks .Be right back.

 

Is there a lock icon lit on the control ? is the digital display completely blank ?

Customer: replied 10 months ago.
Yes there is a lock icon next to the start button. The digital display does show the time but I cannot adjust it.
Expert:  Bryan replied 10 months ago.
okay perfect ! Give me a minute to get the tech sheets, the control is locked, I need to pull up the sheets. be right back.
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11892
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 6 other Appliance Specialists are ready to help you
Expert:  Bryan replied 10 months ago.
okay this is how you lock and unlock the control.

To Lock/Unlock Control:

Before locking, make sure the oven,


the Timer and Timed Cooking are off. Press and hold the START


pad for 5 seconds until "LOC" or "CONTROL LOCKED" appears


on the display. Repeat to unlock and remove "LOC" or


"CONTROL LOCKED" from the display.

Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11892
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 6 other Appliance Specialists are ready to help you
Customer: replied 10 months ago.

nothing happens?

Expert:  Bryan replied 10 months ago.
Okay does it make a beep at all when you press the button in ? you are holding it in for 5 seconds correct ?
Customer: replied 10 months ago.
No beep! If I touch the off button it will beep but nothing else. Yes, I tried it 3 times
Expert:  Bryan replied 10 months ago.
okay, that may be bad. this is out of the user manual and it basically says the same.

When pressing any control pad function on the Electronic Oven

Control, use the pad of your finger to press the desired function.


Hold down the pad a few seconds, or until the desired function


appears in the display.


When entering multiple functions within one setting, pause briefly


between each control pad command. If a command pad is


pressed several times repeatedly, the pad may briefly stop


working. Wait a few seconds, and the pad should function again


as normal.


Style

I Electronic Oven Control


When the oven is in use, this display shows the oven


temperature, heat source(s) and start time. During Timed


Cooking, this display also shows a timed countdown and the


stop time (if entered).


If 3 beeps sound, an invalid pad was pressed. Press OFF and


retry your entry. When the oven is not in use, only the time of day


is shown on the display.


Styles 2 and 3 Electronic Oven Controls


When the oven is in use, this display shows the oven


temperature. During Timed Cooking, this display also shows a


timed countdown.


If 3 beeps sound, an invalid pad was pressed. Press OFF and


retry your entry. When the oven is not in use, only the time of day


is shown on the display.


The START pad begins any oven function except the Timer,


Control Lock and Sabbath Mode. If not pressed within 5 seconds


after pressing a pad, "START?" will appear on the oven display as


a reminder. If not pressed within 5 minutes after pressing a pad,


the oven display will return to inactive mode (time of day) and the


programmed function will be canceled.


The Control

Lock shuts down the control panel pads to prevent


unintended use of the oven. The Control Lock is preset unlocked,


but can be locked.


When the control is locked, only the TIMER SET/START, TIMER


OFE CLOCK SET/START and OVEN LIGHT pads will function. On


models with electronic oven control Style 1, the time of day and


the timer can be set.


To Lock/Unlock Control:

Before locking, make sure the oven,


the Timer and Timed Cooking are off. Press and hold the START


pad for 5 seconds until "LOC" or "CONTROL LOCKED" appears


on the display. Repeat to unlock and remove "LOC" or


"CONTROL LOCKED" from the display.


The OFF pad stops any oven function except for the Clock, Timer


and Control Lock.


,!:,


This is a 12-hour clock.


1. Press CLOCK SET/START.


2. Press number pads to set time of day.


3. Press CLOCK SET/START

Expert:  Bryan replied 10 months ago.
yours is style three. correct ?
Customer: replied 10 months ago.

yes, this style

Expert:  Bryan replied 10 months ago.
okay and none of the things worked to unlock it?
Customer: replied 10 months ago.

nothing worked

Expert:  Bryan replied 10 months ago.
Okay that's the worst news unfortunately. the control has failed, I got all that info right out of the repair manual and all that's left is to replace the control.

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its not responding. This is the hardest part of my job giving nice people bad news I'm sorry, here a link where you can order the control, http://www.searspartsdirect.com/partsdirect/part-number/9756547/0022/664?pathTaken=directMatch&filterPart=&pop=flush&prst=0&shdPart=9756547 its not very hard to replace you just have to pull the range out and take the back panel off. there are 4 screws holding the clock / control and it just unplugs, sorry I had to tell you that, have a great night and thanks, Bryan
Customer: replied 10 months ago.

will do! thank you

Expert:  Bryan replied 10 months ago.
okay thanks, have a great night, Bryan
Customer: replied 10 months ago.

Bryan, the new controler did not help. The buttons on the panel still do not work.

Expert:  Bryan replied 10 months ago.
do they beep at all when you press them ? (keys)
Customer: replied 10 months ago.

Only the stop button. It did this before. None of the other buttons make any sound or affect the digital readout. It simply shows the time and does not change.

Expert:  Bryan replied 10 months ago.
Wow that's not good, I found that info in the tech sheets and they said control. that's right from the factory. it must be a touch pad issue.

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it cant be contacting. usually though not all the keys go out when these fail so thats a little strange. is the clock returnable ?
Customer: replied 10 months ago.

Yes, the control is returnable, if that is what you meant. Should I order the panel? Information?

Expert:  Bryan replied 10 months ago.
yeah at this point I would replace the keypad. Sorry about that, I pulled that like I said right from Kitchen aids tech sheets. heres a link to order the touch pad. Touchpad part number XXXXXXX, I feel bad , there are only two things that could cause that issue. figures that couldn't be more clear. thanks and best wishes, Bryan
Customer: replied 10 months ago.


Touch pad ordered. I will let you know next week! Thank you

Expert:  Bryan replied 10 months ago.
okay thanks, have a great holiday weekend ! Bryan

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