Appliance Repair Questions? Ask a Technician for Answers ASAP
Hello from our service,
My name is Chas, I am so happy to help you today.Before we get started, I would like to help us get on the same page so that our interaction will go smoothly.I might give you an answer immediately, or ask you a question. Either way, we are likely to be in a question and answer format, so you will need to click reply to expert if:a. You want to add detail.b. Your question was not fully answered.c. You want to ask further questions.Negative ratings do not cover site problems, delays, or anything else on the site that might annoy you, as experts are only involved in trying to answer your questions.I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction.
Is the machine agitating while it is filling with water?
No, it just fill with water, then shuts off. the door lock doesn't happen, either, before it shuts off.
R11 shows no signs for being burned up on either board.
I turned the dial to spin, it needed to finish filling with water -- I guess to complete rinse 3, then it started to pump the water out, then it stopped after several seconds. I started it again it tried to go into the spin cycle. the door even locked, but again, after several seconds, it stopped.
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if this problem is solved by the part you describe, then why was it solved when I had the same problem and solved it with switching the mother boards ?
it was the same problem. I wrote myself a note when I put that board in the box (which describes the same symptoms). I had the extra board because of the door ventilation issue. When I switched the boards, the problem ceased.
I was hoping that your expertise could point me to the component on the board that is faulty. You did suspect a simple resistor, which led me to believe that perhaps you would know of another problematic component, other that replacing the whole board.
OK -- since you are the expert and I am not, and you are most likely getting annoyed with me, AND you are willing to bet, I will pay for this and give you an excellent rating IF you will refund me IF you are wrong. I am trusting you, and am asking that you be true to your word. I, of course, will have to wait for parts, etc. so it will take at least a week or so for results.
LOL Chas, I would be getting annoyed with me if I were you -- so no worries there. I just want your diagnosis to make sense, and it wasn't because of how the board exchange in 2009 worked for me. Yes the wax motor was replaced -- if I recall correctly, that was the first problem I encountered with this machine. I purchased it in 1998, and have replaced the tub, then just the bearings last summer, plus other things. I do all the repairs on it. However, I'm not as familiar with it as you. Have a GREAT weekend!
PS I'll get back to you with the results.
This guy was a big help with the bearing replacement:
I wasn't willing to fork out $400 for a new tub, and was very happy to find the kit.
Thank you for all your help!
I just finished installing the new motor and control board. I set the machine on 3rd rinse to get out any residual water from last week (I haven't had a chance to do the repair until today). So far -- so good, except for a squeaking sound possible coming from the belt. The "mother board" that is in it right now is the one I had in the box, which I thought to be defective. I still may be -- I haven't run a complete cycle yet. It's in the spin cycle right now, and I can't hear any squeaking -- maybe it needs tightening -- it was doing that when tumbling back and forth.Any thoughts on that? I've never changed the belt, and it still looks good as far as I can tell.
Oh my goodness, my machine is SO much quieter! The "crow" was sweet and delicious! LOL So worth eating! Thank you Chas!!
The squeaking stopped. I'll have to open the back up again and check the tension on the belt -- it seemed OK, but I did follow the instructions and push the washer of the motor bolt up against the limiter, so I didn't tighten it at all. Also, I found the parts $30 cheaper at "Point & Click Appliance Repair". However, I must say, it was a step of faith (in God and you), because they did not have the same return policy as Repair Clinic.
Pam : )
As far as I can tell -- everything looks clean except for the fuse that was blown -- just like you said. That was the clincher because of what you told me last week, but because I don't know the machine like you do, and the fact that once I plugged anything in on the parts -- they were officially mine with no possibility of returning them. That's where having faith in you came into play, and thankfully, you came thru shining!! I am a thrifty sort of gal, and 30 bucks is 30 bucks.
The thing that surprised me was the difference in the sound of the machine. Even when it was new, the motor had a sort of "jet engine" sound in the spin cycle. I actually opened up the top control panel again, to watch the pulley during the spin cycle, before I let my son put clothes in. I wanted to make sure it was spinning fast enough, because the only sound I could hear was the pump. BTW -- he was very impressed with the quietness too!