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Most likely the venturi is clogged up with calcium deposits from your waer supply, fill the unit half way with white vinger and the rest with water, run the unit for about 30 minutes and see if it breaks free...
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We tried your suggestion this morning. We got one "puff" of steam or water and no more. We have had it on for 45 minutes or so and can;t get it to make any steam. Any other ideas?