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Bob L Your  Appl Pal
Bob L Your Appl Pal, Home Appliance Tech
Category: Appliance
Satisfied Customers: 7339
Experience:  23 Years Major Appliance Repair
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My GE side-by-side refrigerator/freezer GSH25JSDBSS (Home Depot,

Customer Question

My GE side-by-side refrigerator/freezer GSH25JSDBSS (Home Depot, about 11 months old) no longer dispenses water through the door. Actually, I get about a tablespoon, then it diminishes to nothing. If I retry right away, I get only a few drops. If I wait about a minute, then try the water, I get the tablespoon amount. The tablespoon of water feels about room temperature (not ice cold).
Submitted: 11 months ago.
Category: Appliance
Expert:  Bob L Your Appl Pal replied 11 months ago.

Hello..It is my Pleasure To Be Working With You Today...Sorry you are having this problem..First lets check the water pressure at the hinge area of the freezer door..Remove the front kick plate..You will see where the waterline goes into the bottom hinge of the door..Follow it back under the front grill..You will see the plastic connector..Press in on the white plastic disc where the waterline goes into the connector..At the same time pull the waterline out..You now have the door waterline disconnected..Close the freezer door..Get a small pan etc.Put the waterline opposite the door waterline into the pan..Press the dispenser for water option..If you get a good stream of water..Then this means the doors waterline is blocked..Post back with your results..Thanks Bob

Bob L Your Appl Pal, Home Appliance Tech
Category: Appliance
Satisfied Customers: 7339
Experience: 23 Years Major Appliance Repair
Bob L Your Appl Pal and 7 other Appliance Specialists are ready to help you
Customer: replied 11 months ago.

I was off on Friday and Saturday (and Sunday). Did what you instructed this morning -- disconnected the water line from the door -- put a container under the hose coming from the filter (the right side of the line), pressed the water lever -- got a teaspoon spurt and then drips from the hose. I released the water lever, then pressed, again -- got a teaspoon spurt and then drips. I released the water lever.


When pressing the water lever, I can hear a solenoid? valve? open and there's a slight hum while it stays open, then silence when I release the water lever. What's next?

Expert:  Bob L Your Appl Pal replied 11 months ago.
Ok great..More than likely your problem is a frozen holding tank in the fridge..The holding tank maybe a coil of waterline located behind the crisper draws...TO check..Turn the fridge setting up or unplug the unit with the doors open for a few hours..Then try to see if you get a steady stream of water again.
Customer: replied 11 months ago.

I see the coil of plastic pipe behind a crisper drawer. It doesn't feel frozen. Fridge temp is set to 37 degrees.


I "warmed it with my hands" and ran the water -- water speed was stronger than last Thursday when I started, though don't know if my "warming it with my hands" had anything to do with today's improvement. It now trickles at a rate of about 1/2 cup of water per minute. After running the water for about 10 minutes, it felt tepid -- I'm thinking the tepid water would "thaw" any frozen water in the line. I continued to run the water for 20 minutes -- it never improved on the 1/2 cup of water per minute rate.


I removed the filter and found the needle valve actuator -- pressed it with a key -- water gushed strong.


What next?

Expert:  Bob L Your Appl Pal replied 11 months ago.
Take a hair dryer and warm the coil.
Customer: replied 11 months ago.

Warmed the coil. No improvement.


Pulled the unit out from the wall, removed the hose where it connects to the valve (the pipe that leads down from the filter) -- discovered only a trickle from the filter. Confirmed strong pressure is heading into the filter.


Ordered a GE WR02X11705 Cap Filter Bypass.


Waited for it to arrive.


It arrived yesterday. Installed it this morning -- now experiencing full water flow.


Blockage appears to be in the filter.


Changing these stinkers *every 30 days* (the length of time the filter appears to work before slowing and blocking the water flow) is expensive, but if the filters are actually plugging *because they're catching particles*, then I suppose they're doing their job. I'll order some 2-packs from cheaper sources than Home Depot and continue to monitor.


Thanks for getting me started on the diagnostics -- probably saved me $100 to do myself, though my 2 hours wasn't free, either.

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