Hello, Thank you for using this service, I will be helping you with your problem today
Can you start this and let it fill for about 3 minutes then open the door and tell me how much water in inches is in the bottom ? does it reach the heater ?
just started it, normal cycle. sounds like air coming out of a balloon so far, which I think is normal. after 30 seconds or so the motor kicked in, it's churning away. after 20 seconds or so the motor stopped for a few seconds, then started again. stopped and started a few more times within the next minute.
after 3 minutes It was at about 1 inch. not sure where heater is.
yes, above the heater - still around 1 inch but clear of the heater.
currently in wash cycle - when its idle (between 'pushes'), the water movement upon opening is minimal, but when it starts churning and I open it the water splashes and comes down from the top rack
FURTHER NOTE- after being on for about 22 minutes it just stopped. don't think it ever got to the drying cycle, let alone finishing the wash cycle.
tried the normal-heat 3 times process, twice, didn't work either time. Then tried again with the door shut (can just barely reach the buttons under the countertop), also didn't work. When I say didn't work I mean the lights didn't go on.
didn't go into diagnostic mode this time either. just to confirm your suspicion the control board is bad - would it run at all if that was the case? It's been running, just with a very short wash cycle (20-30 minutes), then just drains and stops (used to un for over 2 hours I think).
Also - in terms of replacing it, is this a 'but it at the store and replace thing' I can do, or only a technician thing? Also, off the record, dollar wise, does it make sense to replace the control board or just replace the whole washer - i.e., what does the control board usually run?
Thanks for your help. Next step is going to KA for warranty claim. Says in yrs. 2-5 the control board is covered. We'll see. $200 is a big bill for a 2.5yr old appliance.