My name is XXXXX XXXXX I am an authorized GE service tech and I can try to help you today.
what is the full model number of the dishwasher? the model sticker can be found on inside left wall of the dishwasher. so please open the door and take a look near the front of the machine. then post the full model number here so that way i can bring up the diagrams for your machine and help you better.
And in the meantime, here are some things you should know about dishwashers. if you didnt already know.
first of, the soap packets are terrible for cleaning. Especially the ones in the plastic. The dishwashers will never get hot enough to fully dissolve the plastic the soap is wrapped up in. So it leaves plastic pieces to float around in your dishwasher. Which in time will clog the main sump motor and circulation motors and even the drain pump motor.
And if you are sticking the packets into the dispenser and closing the dispenser cap or lid then the soap packet is definitely not getting enough water pressure to release the detergent. When the soap packets get wet the will expens to the point where the packet will rip open and the soap will come out and eventually bu used to clean the dishes.
But when you put the packet in the dispenser of the dishwasher not enough water pressure hits the soap packet to make it expand enough to let the soap and detergent come out to wash the dishes properly.
and will usually leave a trail of soapy scum down the dishwasher interior door to the tub below. This is common nf\\\
and can be fixed easily by not using the soap packets and either using regular powder dishwashing detergent or even gel soap.
now to find out how badly clogged your sump is please run the follow test. And please get back to me here if you have any questions and concerns and I will still help you more.
First thing to do is remove all dishers and glasses out of the dishwasher. Then take 4 of the same size glasses and place them in either corner of the top rack only. And place them right side up so that can fill up with water.
after the cups or glasses are n place close the door and start a regular cycle if the dishwasher will let you.
Let the dishwasher fill completely then let it go into a wasg cycle for about 3 minutes. then open the door and see how full the glasses are. if any other cups are full then the circulation motor is good. and will most likely need the drain pump cleared out.
after about three minutes into a wash cycle, when you open the door you should see all the glasses at least 1/2-3/4 of the way full. If they are not even close then you need to change the circulation motor for the motor is not sending enough water to the top or upper wash arm.
please run that check and get back to me here with what you find and I will help you more.
The full model number of the dishwasher PDW7300J10BB. I noticed that the soap residue is less when I run the dishwasher in anti bacteria and added heat mode. But with regular cleaning option the dishes don't clean. I will run the test tonight and get back to you.
Thank you for getting back to me. yes, the dishes will get cleaner and the soap packets will dissolve more when you use the anti bacterial and heat settings. The reason is when you use the anti bacterial settings the water is getting heated more then normal. And will also run a longer cycle as well.
So when the water is heated more the more the soap packet will dissolve and get the dishes cleaner. then with the added heat dry settings the left over soap residue will heat away so to speak.
Run the tests I described above and tell me what you find
If you find that the soap packets dissolve better when they are just placed in the bottom of the tub as apposed to placing them in the dishwasher dispenser then great, keep doing the wash that way until you are all out of the packets. And when you run out dont get them again. Just use the powder or gel detergent. They wash the best. And for drying please also use a rinse agent like jet dry.
You should find that the dishes will get washed better that way.
If you find that the glasses dont get full at least half way after a minute of washing then the circulator pump is clogged and is binding and will need to be replaced.
but if you find that the glasses are full after a minute of a wash cycle then good. the pump should be good and all you need to do is replace the soap packets.
if you need the circulator motor it is part number WD26X10045 and should cost about $185.
The part can be order by going to the website below and typing in the part number in the part search box. Or just order it directly from the link.
Please get back to me here if you need any other help or have any other questions and I will help you more.
If you feel that I have helped to answer your questions please remember to rate my performance positively with ok service or better rating below this chat now. And again, if you have more questions, please come back to me here and I will help you more for no additional charge.
John: I just did the test and found that the 2 glasses get filled completely which were diagonally opposite but the other 2 diagonally opposite glassed were filled less than half.
I ran the dishwasher on regular cycle for approx 3 mins and then stopped. Please let me know the next steps.
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John: This is how the top wash arm looks like, noticed that one of the corners is broken. can that may be causing the glasses on one diagonal not being filled?