Have you ever repaired an automatic door opener on this or similar Miele models? And did you read my original request carefully? I think you'd have to say "no" to at least one of those questions. I would only feel comfortable receiving assistance from someone who could say "yes" to both.
A.G.: Somewhere between OK and Excellent. I will know this afternoon after a technician examines it. Thanks again!
A.G.: The tech knew what to do--exactly what you advised. In addition, since the latch was so high, it struck the trim when he pulled it out. He had to use the leveling bolts to get the latch low enough to slip under the trim. I could not have managed that! Even harder was getting it back in position and returning it to the right height. But he got it all done and tested in a half hour, saving me extra charges, enough to pay you :-) The main benefit I received from your advice was to choose this tech over another who insisted the latch must be broken and had to be be replaced. If I had believed and selected him, it would have added a week or more to the wait and increased the price. So a hearty thank you from me for some EXCELLENT assistance!