Hello, Thank you for using this service, I will be helping you with your problem today. does the drum lift up and down from the inside ?
Yes it does move up and down
Not sure what a lot of play is but yes it does move back and forth. It moves about an inch back and forth and sounds like it is sliding on something.
You're right it's not good news. It sounds way past my repair comfort level so looks like it would be a $500+ repair bill to get someone to fix it. The washer is 10 1/2 years old (purchased 2/8/03). The warranty for the stainless steel drum is lifetime and the plastic tub is 10 years. Do you think this problem would be covered under either of these warranties? At its current age, do you think it is worth fixing it versus buying a new one?